Photoshop CC 2014: Crash everytime I open it. The driver is up to date.

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  • Question
  • Updated 4 years ago
  • (Edited)
Need help trying to figure out why this program crashes.
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Catie Anderson

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Posted 4 years ago

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David, Official Rep

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Hi Catie,

Are you getting a crash report?  What OS are you running?  Do you get any dialogs when the application crashes?  Have you installed anything recently?

Other things you might want to do are:

 -- trash your preferences on launch (in case they've become corrupt).  To do so, launch and immediately press Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you launch Photoshop. You'll be prompted to delete the current settings. 

 -- check your fonts for an unstable one following these instructions: http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html

Thanks,
David
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
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Catie Anderson

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This reply was created from a merged topic originally titled Photoshop CC 2014 has stopped working windows is checking on solution to the prob....

Jeffrey Tranberry was helping with this issue, and you wanted us to copy the system information and here you go...
Adobe Photoshop Version: 2014.2.2 20141204.r.310 2014/12/04:23:59:59 CL 994532 x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3392 MHz
Built-in memory: 8146 MB
Free memory: 4946 MB
Memory available to Photoshop: 7129 MB
Memory used by Photoshop: 70 %
3D Multitone Printing: Disabled.
Windows 2x UI: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="AMD Radeon HD 7570"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="8.922.0.0"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon HD 7570"
glgpu[0].GLRendererID=26461
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="atiu9p64.dll,atiuxp64.dll,atiuxp64.dll,atiu9pag,atiuxpag,atiuxpag,atiumdva,atiumd6a.cap,atitmm64.dll"
glgpu[0].GLDriverDate="20111206000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.1 AMD-APP (831.4)"
clgpu[0].CLDeviceVersion="1.1 AMD-APP (831.4)"
clgpu[0].CLMemoryMB=1024
clgpu[0].CLName="Turks"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLVendorID=4098
clgpu[0].CLDriverVersion="CAL 1.4.1646 (VM)"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=3.9045e+010
clgpu[0].CLCompute=57.6416
License Type: Subscription
Serial number: 90970161480529044628
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
Temporary file path: C:\Users\MARKET~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 450.1G, 357.6G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2014/08/12-23:42:09 79.557478 79.557478
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdbePM.dll PatchMatch 2014/09/07-21:07:38 79.558079 79.558079
AdobeLinguistic.dll Adobe Linguisitc Library 8.0.0
AdobeOwl.dll Adobe Owl 5.2.4
AdobePDFL.dll PDFL 2014/08/18-15:13:12 79.512424 79.512424
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3399
AdobeXMP.dll Adobe XMP Core 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPFiles.dll Adobe XMP Files 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPScript.dll Adobe XMP Script 2014/08/20-09:53:02 79.156797 79.156797
adobe_caps.dll Adobe CAPS 8,0,0,13
AGM.dll AGM 2014/08/12-23:42:09 79.557478 79.557478
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
amtlib.dll AMTLib (64 Bit) 8.0.0.122212002 BuildVersion: 8.0; BuildDate: Wed Jul 30 2014 15:59:34) 1.000000
ARE.dll ARE 2014/08/12-23:42:09 79.557478 79.557478
AXE8SharedExpat.dll AXE8SharedExpat 2013/12/20-21:40:29 79.551013 79.551013
AXEDOMCore.dll AXEDOMCore 2013/12/20-21:40:29 79.551013 79.551013
Bib.dll BIB 2014/08/12-23:42:09 79.557478 79.557478
BIBUtils.dll BIBUtils 2014/08/12-23:42:09 79.557478 79.557478
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.2.6.32411 2.2.6.32411
CITThreading.dll Adobe CITThreading 2.2.6.32411 2.2.6.32411
CoolType.dll CoolType 2014/08/12-23:42:09 79.557478 79.557478
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2014/01/21-23:58:55 79.551519 79.551519
icucnv40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
icudt40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 7.0.0.154
JP2KLib.dll JP2KLib 2014/06/28-00:28:27 79.254012 79.254012
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.2.1.3399
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2014/08/18-23:43:19 79.557676 79.557676
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2014 15.2.2
Plugin.dll Adobe Photoshop CC 2014 15.2.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 5.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 5.2.0.54
PSArt.dll Adobe Photoshop CC 2014 15.2.2
PSViews.dll Adobe Photoshop CC 2014 15.2.2
SCCore.dll ScCore 2014/01/21-23:58:55 79.551519 79.551519
ScriptUIFlex.dll ScriptUIFlex 2014/01/20-22:42:05 79.550992 79.550992
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.14
VulcanControl.dll Vulcan Application Control Library 5.0.0.82
VulcanMessage5.dll Vulcan Message Library 5.0.0.82
WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 15.2.2 (2014.2.2 x001 x003)
Accented Edges 15.2.2
Adaptive Wide Angle 15.2.2
Angled Strokes 15.2.2
Average 15.2.2 (2014.2.2 x001 x003)
Bas Relief 15.2.2
BMP 15.2.2
Camera Raw 8.7.1
Camera Raw Filter 8.7.1
Chalk & Charcoal 15.2.2
Charcoal 15.2.2
Chrome 15.2.2
Cineon 15.2.2 (2014.2.2 x001 x003)
Clouds 15.2.2 (2014.2.2 x001 x003)
Collada 15.2.2 (2014.2.2 x001 x003)
Color Halftone 15.2.2
Colored Pencil 15.2.2
CompuServe GIF 15.2.2
Conté Crayon 15.2.2
Craquelure 15.2.2
Crop and Straighten Photos 15.2.2 (2014.2.2 x001 x003)
Crop and Straighten Photos Filter 15.2.2
Crosshatch 15.2.2
Crystallize 15.2.2
Cutout 15.2.2
Dark Strokes 15.2.2
De-Interlace 15.2.2
Dicom 15.2.2
Difference Clouds 15.2.2 (2014.2.2 x001 x003)
Diffuse Glow 15.2.2
Displace 15.2.2
Dry Brush 15.2.2
Eazel Acquire 15.2.2 (2014.2.2 x001 x003)
Embed Watermark 4.0
Entropy 15.2.2 (2014.2.2 x001 x003)
Export Color Lookup Tables NO VERSION
Extrude 15.2.2
FastCore Routines 15.2.2 (2014.2.2 x001 x003)
Fibers 15.2.2
Film Grain 15.2.2
Filter Gallery 15.2.2
Flash 3D 15.2.2 (2014.2.2 x001 x003)
Fresco 15.2.2
Glass 15.2.2
Glowing Edges 15.2.2
Google Earth 4 15.2.2 (2014.2.2 x001 x003)
Grain 15.2.2
Graphic Pen 15.2.2
Halftone Pattern 15.2.2
HDRMergeUI 15.2.2
HSB/HSL 15.2.2
IFF Format 15.2.2
IGES 15.2.2 (2014.2.2 x001 x003)
Ink Outlines 15.2.2
JPEG 2000 15.2.2
Kurtosis 15.2.2 (2014.2.2 x001 x003)
Lens Blur 15.2.2
Lens Correction 15.2.2
Lens Flare 15.2.2
Liquify 15.2.2
Matlab Operation 15.2.2 (2014.2.2 x001 x003)
Maximum 15.2.2 (2014.2.2 x001 x003)
Mean 15.2.2 (2014.2.2 x001 x003)
Measurement Core 15.2.2 (2014.2.2 x001 x003)
Median 15.2.2 (2014.2.2 x001 x003)
Mezzotint 15.2.2
Minimum 15.2.2 (2014.2.2 x001 x003)
MMXCore Routines 15.2.2 (2014.2.2 x001 x003)
Mosaic Tiles 15.2.2
Multiprocessor Support 15.2.2 (2014.2.2 x001 x003)
Neon Glow 15.2.2
Note Paper 15.2.2
NTSC Colors 15.2.2 (2014.2.2 x001 x003)
Ocean Ripple 15.2.2
OpenEXR 15.2.2
Paint Daubs 15.2.2
Palette Knife 15.2.2
Patchwork 15.2.2
Paths to Illustrator 15.2.2
PCX 15.2.2 (2014.2.2 x001 x003)
Photocopy 15.2.2
Photoshop 3D Engine 15.2.2 (2014.2.2 x001 x003)
Photoshop Touch 14.0
Picture Package Filter 15.2.2 (2014.2.2 x001 x003)
Pinch 15.2.2
Pixar 15.2.2 (2014.2.2 x001 x003)
Plaster 15.2.2
Plastic Wrap 15.2.2
PLY 15.2.2 (2014.2.2 x001 x003)
PNG 15.2.2
Pointillize 15.2.2
Polar Coordinates 15.2.2
Portable Bit Map 15.2.2 (2014.2.2 x001 x003)
Poster Edges 15.2.2
PRC 15.2.2 (2014.2.2 x001 x003)
Radial Blur 15.2.2
Radiance 15.2.2 (2014.2.2 x001 x003)
Range 15.2.2 (2014.2.2 x001 x003)
Read Watermark 4.0
Render Color Lookup Grid NO VERSION
Reticulation 15.2.2
Ripple 15.2.2
Rough Pastels 15.2.2
Save for Web 15.2.2
ScriptingSupport 15.2.2
Shake Reduction 15.2.2
Shear 15.2.2
Skewness 15.2.2 (2014.2.2 x001 x003)
Smart Blur 15.2.2
Smudge Stick 15.2.2
Solarize 15.2.2 (2014.2.2 x001 x003)
Spatter 15.2.2
Spherize 15.2.2
Sponge 15.2.2
Sprayed Strokes 15.2.2
Stained Glass 15.2.2
Stamp 15.2.2
Standard Deviation 15.2.2 (2014.2.2 x001 x003)
STL 15.2.2 (2014.2.2 x001 x003)
Sumi-e 15.2.2
Summation 15.2.2 (2014.2.2 x001 x003)
Targa 15.2.2
Texturizer 15.2.2
Tiles 15.2.2
Torn Edges 15.2.2
Twirl 15.2.2
U3D 15.2.2 (2014.2.2 x001 x003)
Underpainting 15.2.2
Vanishing Point 15.2.2
Variance 15.2.2 (2014.2.2 x001 x003)
Virtual Reality Modeling Language | VRML 15.2.2 (2014.2.2 x001 x003)
Water Paper 15.2.2
Watercolor 15.2.2
Wave 15.2.2
Wavefront|OBJ 15.2.2 (2014.2.2 x001 x003)
WIA Support 15.2.2 (2014.2.2 x001 x003)
Wind 15.2.2
Wireless Bitmap 15.2.2 (2014.2.2 x001 x003)
ZigZag 15.2.2

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash: NONE
Installed TWAIN devices: NONE
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Chris Cox

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Please keep the discussion on your original topic, and don't create new topics for the same issue.
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Chris Cox

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Also, your AMD/ATI video card driver is from 2011 - way out of date.

Go to AMD/ATI's website and update the driver.