Lightroom Classic 8.1.2: Crashes after 5 minutes of doing nothing on my brand new Windows 10 Computer

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Why does my brand new Lightroom Classic 8.1.2 crashes after 5 minutes of doing nothing on my also brand new Windows 10 Computer?
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Bruno van Moerkerken

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Posted 2 months ago

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Rikk Flohr, Official Rep

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Bruno,

I find no crash reports under your Email address with which you've registered on this forum. Do you log into Adobe with a different address? 

It is also possible the crash is a Windows crash and not a Lightroom crash. Do you have a screenshot of the dialog you recieve when the crash happens?
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Bruno van Moerkerken

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Rikk,
I have no idea where I can find a crash-report. I have no Idea which e-mail address I use for which purpose, I have so many. I use a legal paid version of Lightroom Classic CC 8.1.2.

It happens only with Lightroom so far, not with the Microsoft Office suite or in Firefox (for example).

After ca 5 minutes the screen turns black en the computer restarts. No Dialog box.
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Rikk Flohr, Official Rep

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If you don't see an Adobe Crash Reporter dialog (with a field to enter an email address) then it is less likely to be an Adobe software crash. 

From the description of the crash, it shoulds like a hardware-level crash of Windows. Lightroom is fairly memory intensive - perhaps bad Ram? 
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Bruno van Moerkerken

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Rikk,

How can I check if my RAM is OK?

But: Even when I disconnect my photo SSD's and start up an new, totally empty Lightroom Database it crashes after 5 minutes of just doing nothing. This sounds unlikely to be a memory thing.

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Rikk Flohr, Official Rep

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I would still check your RAM. There are many utilities available for testing RAM.

Lightroom can be intensive on system resources. If you have RAM in distress it will likely show up with Lightroom before other programs. Without crash information it is very difficult to say what exactly is going on. In the absence of similar reports it sounds like a system hardware issue. 
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Bruno van Moerkerken

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Hi Rikk,
I checked the RAM. Everything was OK.

I found out that I probably need to activate (login) on my Adobe-ID. Can that be the cause? And why can i not stay connected with my Adobe ID? After three times logging in it says that I used my 2 licenses of LR. Strange. How does this work? It is getting very annoying.

I have a teachers licence for 2 computers (still only in use on 1 computer, and not working)

I can still not use my Lightroom Classic since it crashes all the time. A new empty database however seems to work. But when I launch my existing Database, which is huge, it crashes within several minutes. My Database is about 2.4 GB in size and containes 350.000 images on two 2TB SSD's.
This worked fine however on my previoous, old, PC with Lightroom 6.
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Todd Shaner, Champion

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Bruno, from inside LR please go to Help> System info and copy & paste it in a reply here. It still sounds like a memory or other system issue such as the graphics driver. What memory test program did you use and what make and model is your new Windows 10 system?