This conversation has been merged. Please reference the main conversation: Lightroom Classic and CC: Please support HEVC (H.265) video support for Windows
I just bought an iPhone 11 Pro just to realize that the regular iphone files HEVC and HEIC are obviously not supported. at least the greyed out pictures won't open. when I tried to download and opend the files in the Windows (19) Photo viewer it told me that a codec was missing and I should downloadit for 99 cents (euro). after I did, at least windows could open the images, but LR is completely dead on those formats. In a way the new iPhone seems to be useless for LR users, all other solution a waste of time. Also PS refuses the task.
Any idea what could be done?? I consider giving the iPhone back. Unfortunately I haven't got a clue why Apple is using such an unusual format for their RAW (and is it really a sensible solution??