Express: Why are my premium filter no longer avaialble without signing in? I paid for it.

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
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Jan Hannemann

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Posted 2 years ago

  • 1
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KUSHA CHOPRA, Employee

  • 24 Posts
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On which OS you are using PS Express ?

Thanks!
Kusha
Photo of KUSHA CHOPRA

KUSHA CHOPRA, Employee

  • 24 Posts
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On which OS you are using PS Express ?

Thanks!
Kusha
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Jan Hannemann

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Windows Phone
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KUSHA CHOPRA, Employee

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Please check the account with which you have installed the app from Win store. It should be same as the account with which you purchased premium feature.
Photo of Jan Hannemann

Jan Hannemann

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It is. But the App requires a sign up to use the filter. That was not the case before.
Photo of KUSHA CHOPRA

KUSHA CHOPRA, Employee

  • 24 Posts
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At times this can happen due to Store issue. Ideally premium features should be available if you install with same account. I can suggest you to remove another Win Store account added on your device and install the app again.

Thanks!