Photoshop CC 2019: Redraw issue when Transparency is set to Grid Size set to "None"

  • 1
  • Problem
  • Updated 4 weeks ago
  • (Edited)
Why am I seeing all this extra background junk in Photoshop since the 2019 update with the transparency set to NO GRID? I don't like the grid. What is going on here? The new 20.0.2 update did not fix this. I am using an iMac - couple years old.  This photo is supposed to be that skirt only, with a blank background.
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ilene kulk

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  • FRUSTRATED

Posted 4 weeks ago

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Photo of Cristen Gillespie

Cristen Gillespie

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When I set the grid to None, I get a plain white background. Is this what you're expecting to see? Instead of these lines that look like a graphics display gone a bit haywire? I'm on a Mac, also, running High Sierra.
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ilene kulk

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Yes, I'm expecting to see an all white background. Had to update to Mojave to use InDesign 2019. Before updating I only saw a white background with transparency grid set to none.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply. I suspect its related to the graphics driver.
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ilene kulk

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Adobe Photoshop Version: 20.0.2 20181219.r.30 2018/12/19: 1202136  x64Number of Launches: 185
Operating System: Mac OS 10.14.2
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Processor speed: 3200 MHz
Built-in memory: 16384 MB
Free memory: 8766 MB
Memory available to Photoshop: 13431 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Huge
TextComposer: Latin
Display: 1
Main Display
High DPI Monitor
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=-145, left=-1920, bottom=1055, right=0
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="AMD Radeon R9 M380 OpenGL Engine"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon R9 M380 OpenGL Engine"
glgpu[0].GLRendererID=16915460
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Oct 29 2018 21:43:16)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="AMD Radeon R9 M380 Compute Engine"
clgpu[0].CLVendor="AMD"
clgpu[0].CLVendorID=16915456
clgpu[0].CLDriverVersion="1.2 (Nov 12 2018 21:13:18)"
clgpu[0].CLBandwidth=6.22684e+10
clgpu[0].CLCompute=521.144
nativegpu[0].NativeName="AMD Radeon R9 M380"
License Type: Subscription
Serial number: 90970549303628386028
GUIDBucket:
Application folder: /Applications/Adobe Photoshop CC 2019/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  G-Drive T-1, 2.73T, 457.6G free
  Macintosh HD, 465.7G, 108.8G free
Required Plug-ins folder: /Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/Plug-Ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2019/Plug-Ins/

Installed components:

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   AdobeXMPScript.framework   AdobeXMPScript   79.163499   79.163499
   ICUUnicode.framework   ICUUnicode   3.61   "gtlib_11.0" "." "22995"
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   boost_system.framework   boost_system   12.1.0.0   
   AdobeACE.framework   AdobeACE   2.20.02.42314   79.603421
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   mediacoreif.framework   mediacoreif   12.1.0.0   
   dvascripting.framework   dvascripting   12.1.0.0   
   dvaappsupport.framework   dvaappsupport   12.1.0.0   
   dvaunittesting.framework   dvaunittesting   12.1.0.0   
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.41336   79.598424
   k2.framework   k2   1   
   AIDE.framework   AIDE   1.5.0.41688   79.600470
   dynamiclink.framework   dynamiclink   12.1.0.0   
   dvaaccelerate.framework   dvaaccelerate   12.1.0.0   
   dvametadataUI.framework   dvametadataUI   12.1.0.0   
   AdobeExtendScript.framework   AdobeExtendScript   4.5.9.1   81.1157194
   boost_filesystem.framework   boost_filesystem   12.1.0.0   
   AdobeBIB.framework   AdobeBIB   1.2.03.41706   79.600623
   AdobeXMPFiles.framework   AdobeXMPFiles   79.163499   79.163499
   AdobeLinguistic.framework      23636   
   dvaplayer.framework   dvaplayer   12.1.0.0   
   PlugPlugOwl.framework   PlugPlugOwl   9.2.1.39   
   AdobeAGM.framework   AdobeAGM   4.30.87.41706   79.600623
   adobe_caps.framework   adobe_caps   11.0.0.14   1.584361
   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.600623
   AdobePDFL.framework   AdobePDFL   15.0.0.41785   79.301181
   dvacore.framework   dvacore   12.1.0.0   
   AdobePIP.framework   AdobePIP   8.0.0.52.48027   
   AdobePDFSettings.framework   AdobePDFSettings   1.4   
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.41336   79.598424
   dvatransport.framework   dvatransport   12.1.0.0   
   Cg.framework   NVIDIA Cg      
   AdobeXMP.framework   AdobeXMPCore   79.163499   79.163499
   AdobeJP2K.framework   AdobeJP2K   1.2.2.41336   79.271024
   dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0   
   LogSession.framework   LogSession   8.0.0.52.48027   
   PlugPlugExternalObject.framework      9.2.1.39   
   AdobeScCore.framework   AdobeScCore   4.5.9.1   81.1157194
   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.41706   79.600623
   dvametadataapi.framework   dvametadataapi   12.1.0.0   
   CITThreading.framework         
   WRServices.framework         
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.41706   79.600623
   boost_threads.framework   boost_threads   12.1.0.0   
   aif.framework   aif   6.0.00.1   1.
   AdobeCoolType.framework   AdobeCoolType   5.17.00.41706   79.600623
   dvamediatypes.framework   dvamediatypes   12.1.0.0   
   AdbePM.framework   AdbePM   3.0.00.377262   1.601805
   boost_date_time.framework   boost_date_time   12.1.0.0   
   opencv2.framework   opencv2   3.2.0   
   AdobeMPS.framework   AdobeMPS   5.8.1.41653   79.600183
   dvaui.framework   dvaui   12.1.0.0   
   ahclient.framework   ahclient   4.0.0.0   
   ICUData.framework   ICUData   3.61   "gtlib_11.0" "." "22995"
   dvamarshal.framework   dvamarshal   12.1.0.0   


Required plug-ins:

   3D Studio 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Accented Edges 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 20.0.2, © 2014-2018 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 20.0.2, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 11.1 (112), Copyright © 2018 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 11.1 (112), Copyright © 2018 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 20.0  © 2002-2018 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Collada DAE 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Color Halftone 20.0.2, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Conté Crayon 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 20.0  © 2003-2018 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 20.0.2, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 20.0.2, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 20.0.2, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dicom 20.0.2, © 2003-2018 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 20.0.2, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dry Brush 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Eazel Acquire 20.0  © 2007-2018 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”
   Entropy 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 20.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 20.0.2, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 20.0  © 1990-2018 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 20.0.2, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Flash 3D 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Fresco 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Google Earth 4 KMZ 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
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   IFF Format 20.0.2, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IGES 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Ink Outlines 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 20.0  © 2001-2018 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
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   Lens Blur 20.0.2, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 20.0.2, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 20.0.2, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 20.0.2, © 2001-2018 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 20.0  © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
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   Minimum 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 20.0  © 1990-2018 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
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   Neon Glow 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
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   PLY 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
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   Twirl 20.0.2, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
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   Underpainting 20.0.2, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
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   Virtual Reality Modeling Language | VRML 20.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
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Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_0_231/purchaseStock.html”
   com.adobe.Butler.backend  2.1.1 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”
   Libraries  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_0_231/index.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.stock.panel.licensing/index.html”
   New Document  2.5.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-2.5.1/fnft.html?v=2.5.1.8”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_0_231/purchaseTypekit.html”
   Home  2.5.2 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2019/index.html?v=2.5.2.15”
   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   Export As  4.6.7 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”
   Export As  4.6.7 - from the file “/Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.html”

Installed TWAIN devices: NONE
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15079 Posts
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I see that you have “Use Graphics Processor “ disabled. Is this on purpose? Does it work correctly if you enable it?
Photo of ilene kulk

ilene kulk

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That was a work around for a problem they are having with liquify in the 2019 update (still with 20.0.2 version). So, if I turn it on, then the background transparency appears white (if transparency grid set to none). But then when I liquify, there are spots that appear all over. Nice, hunh? So, I'll keep the Graphics Processor off for now and just use the transparency grid. Not totally ideal, but definitely workable.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15078 Posts
  • 2145 Reply Likes
Leave the Use Graphics Processor on. Then just hold down the Option key when you select Filter > Liquify to disable the Use Graphics Processor option when launching the Liquify dialog.

We're working with Apple to correct the issue with the Mojave graphics driver and Liquify.