Photoshop: White flash, your back to desktop

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  • Updated 7 years ago
  • (Edited)
I purchased CS5 photoshop. Operating system XP pro. From day one photoshop loads ok but as soon as i pull up a photo the screen flashes white and I return to desktop. I can not use cs5 at all. Tried down loading upgrades with no effect. Help!! I tried calling several time getting a person only once who must be from India and then they put me on hold for 45 minutes -- I had to go could not wait any longer. Is there anyone at adobe that can help me fix the problem?
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Doug Norrdin

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  • frustrated

Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What video card do you have? My guess is this problem is video card driver related. I would try the troubleshooting section of this document:

http://kb2.adobe.com/cps/404/kb404898...