Photoshop cc - White screen/ cannot view my image on Windows 7

  • 1
  • Question
  • Updated 3 years ago
  • (Edited)
Hello, How can I add image to my question? I am having problem with my photoshop. When i open my image the screen is completely white (sometimes black) and i can not zoom out or anything, but my image shows on the side bar in the navigator window on top right corner. I can screen shot but I don't now how to add image to this. Thank you for your help.
Photo of Katerina Navratilova-Oliveira

Katerina Navratilova-Oliveira

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Steve Sprengel

Steve Sprengel, Champion

  • 2586 Posts
  • 323 Reply Likes
There is an "Add Image" link at the bottom of each text entry area when you type the details of your post. Or is your "how do I" question dealing with another aspect of adding an image?

As far what might be causing the white or black views in PS, I'd suspect a faulty video driver or video card. Try turning off (or down to less advanced) the Graphics mode in PS / Prefs / Performance, and see if the main image area is ok, after that.

Another thing to try is update your video driver from the video-card-manufacturer's site (not MS or Apple).
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 767 Reply Likes
What version of Photoshop are you using?
What OS version are you using?
Photo of Katerina Navratilova-Oliveira

Katerina Navratilova-Oliveira

  • 2 Posts
  • 0 Reply Likes
I just uninstalled and reinstalled photoshop so I guess I am using CC 2014 and i am using Windows 7. But it is still not working and I cannot open any mages in photoshop now. The screen is white.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 764 Reply Likes
Go to the website of your GPU maker (Nvidia, AMD/ATI, or Intel) and update your video card driver.

If you cannot update the driver for some reason, you may need to turn off GPU drawing in Photoshop to avoid the bugs in the video card driver. Unfortunately that will also disable any feature that depends on the GPU.