White boxes appearing over image when using crop or zoom tool - Photoshop CC

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  • Updated 3 years ago
This started to happen to me yesterday and again today. Mainly when I use the zoom tool large white squares appear over the image in random positions. If I zoom back down they disappear but reappear if I zoom up again. It doesn't happen everytime and if I save the image, shut down PS and reopen they have disappeared. It also happened with the crop tool, so maybe linked to resizing of the image on screen?

I'm running Windows 7 (64 bit). As I said it only started to happen yesterday, has happened again today. No changes whatsoever have been made to the computer system.

Any help as to what is causing this would be much appreciated.

There is also a discussion on this ongoing in the Adobe Photoshop Community Forum which expands on the issue. Here is the link - https://forums.adobe.com/message/7505... which shows screen shots.

It seems I'm not the only one and it is happening on Windows and Mac
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Ian Geddes

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Posted 3 years ago

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Leon Neal

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I am having the same problem on my PC running Windows 7 (64 bit).
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Ian Geddes

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One thing I have tried is to go to edit > preferences > performance. You should see a check box "Use graphics Processor". Uncheck that shut down and restart PS. Then go back to edit > preferences > performance and recheck the "Use graphics Processor". Close down PS again and then restart PS. So far I've not seen the problem re-occur but as it is random with me only time will tell!
Another option is to leave "Use graphics Processor" unchecked and see if the problem persists. But as my GPU drivers are all up to date and PS recognises my graphics card I chose to uncheck and then recheck just to see if that had any effect.
This is also happening to another user who is running an iMac so it's not limited only to Windows.
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Leon Neal

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Thanks Ian, I'll give it a try. As it happens quite infrequently, it's sadly not something that can be tested straight away though. :(
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Ian Geddes

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You're right - we will never know really if the issue has been solved only if it hasn't!!
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Chris Cox

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Windows - Update your video card from the GPU maker's website.
MacOS - Apple is aware of the video card driver bugs in MacOS 10.10 and working on solutions.
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Leon Neal

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Cheers for the info. Annoyingly, the very latest drivers from the Intel website are blocked when I try to install them as they aren't the official Lenovo version and the Lenovo site hasn't got anything more recent than March. Gah!

I guess it's now a case of waiting for Lenovo to release their updated graphics driver package.
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Cornelia Heimer

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I have the same Problem with the White Boxes in to a RAW Image when i zoom in/out. Sometimes also Photoshop CC 2015 crashes.
My GPU is a AMD R270X with actually Drivers.
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Ian Geddes

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Check to see if you have animated zoom activated in your preferences. If its on, try turning it off, restart PS and see if that helps.
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Cornelia Heimer

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Ok, yes i had animatet zoom on. Now i turned off and will try...
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Ian Geddes

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I am still experiencing this issue but I think I may have isolated the circumstances under which it happens.
I am running Windows 7 64 bit (all my drivers are up to date) and use Camera Raw (V9.0) to make adjustments to my raw files before handing them through to PS. Once in PS everything seems ok regarding zooming – no white squares.
But if I then go back into Camera Raw FROM WITHIN PS (Filter > Camera Raw Filter) and make any adjustments in the Basic panel e.g. adjust clarity and then return to PS the white squares appear when zooming (usually at 66.6% and above).
Camera Raw 9.0 uses GPU acceleration (introduced I believe at the last CC update which is when my problems started) so I tried unchecking “Use Graphics Processor” in the Camera Raw preferences. After I did that I repeated going back into Camera Raw from within PS, made some adjustments in the Basic panel and handed back to PS. This time the white squares did not appear. If I then checked “Use Graphics Processor” and repeated the above using the same image file the white squares appeared when using the zoom tool.
So, for me, the issue seems to only occur if I go back into Camera Raw (with “Use Graphics Processor” checked) from within PS and make adjustments using the Basic panel. If I make adjustments in any other adjustment panel in Camera Raw – say add a vignette then the white squares do not appear back in PS if I use the zoom tool.
With “Use Graphics Processor” checked I get the problems, having it unchecked and I cannot get the white squares to appear.
I have run through the above scenario on several different image files and the results are the same – with “Use Graphics Processor” checked in Camera Raw the white squares appear if I go back into Camera Raw from within PS, unchecked and they do not. So, unchecking “Use Graphics Processor” sems to be the answer.
If anyone else experiencing this issue could check out my findings that would be great – maybe my findings will help Adobe identify why this is happening and how to fix it.
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Marion Anstis

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I unchecked the 'use graphics processor', and opened an image that used to open with white squares, and it was OK, so thanks very much. Will let you if I have more trouble.
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Brad Parker

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I'm running the latest OS on my MacBook Pro and having the same issue of white boxes approving when using zoom or crop tool. It's intermittent, but it just started a couple of days ago, despite no new changes/updates to my system around the time it began. It happens on both new files and files from last year, and in multiple formats (PNG, RAW, JPG, PSD). Highly frustrating.
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Chris Cox

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First, install the Photoshop updates.

What OS version are you using?

Do they only appear after using Camera RAW?
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Brad Parker

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PS is fully up to date.
I just checked, and my system auto-updated with the Camera Raw Compatability update 6.06 on 8/17. I'm thinking this may have caused the issue. Never had a single problem before.
Weird thing is, this problem is happening on multiple images of different formats(PNG and JPG and PSD), and in sessions where I've not touched Adobe Camera Raw.
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Chris Cox

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What OS version are you using?
Double check the version number of Photoshop you are using in Help -> System Info.
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Marion Anstis

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I am having the same problem!