White Boxes

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  • Problem
  • Updated 3 years ago
Why am I getting white boxes all over the images I'm working on? I've updated my graphics card driver and no success. Please don't tell me to turn off my graphics processor, it's not a solution to turn off a $500 graphics card.
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Ben Kent

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Posted 3 years ago

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Chris Cox

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What OS version are you using?
Which Photoshop version are you using?

Did you use Camera Raw just before seeing these?
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Ben Kent

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Windows7, CC2015, it occurs randomly, both before and after using Camera Raw
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Ben Kent

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Like I said in my question "I've updated my graphics card driver and no success. Please don't tell me to turn off my graphics processor, it's not a solution to turn off a $500 graphics card."
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David, Official Rep

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Hi Ben,

If the video card driver has an issue, it's not like we can work around it.  Each component needs to do it's part for the whole to operate.  No amount of (reasonable) engineering of a car's motor is going to compensate for flat tires.  It really sounds like your video card is giving your PC a flat tire...

Sorry!
David
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Ben Kent

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Hi David,

Well that would be problematic as there are 7 computers with K2000 series Graphics Cards at my work and all have the same issue and is listed as a compatible card by Adobe. Sounds like my tires are fine and an issue with the motor. There are many other people with the same issue on your forums and you are all giving the same answers and for the most part it is not helping. Perhaps instead of making car metaphors you should look into the problem as possibly being a Photoshop issue. I'm not trying to be rude or ignorant, I just don't like the assumption that it's my computer's issue.
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Chris Cox

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We have been looking into that possibility since GPU features were added to Photoshop. So far what we have found are a few bugs in Camera Raw (fix in progress), bugs in some third party plugins (notified), and a bunch of problems with certain video card drivers. Updating the drivers from the GPU maker's website usually solves the driver problems (but not always, since new bugs get introduced in the drivers from time to time). We are continuing to check the Photoshop code, and for the next release we have added some bulletproofing against ACR and third party plugins causing GPU related problems.

Disabling the GPU in Camera Raw is just a temporary workaround until the Camera Raw update can fix the known bugs.
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Ben Kent

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I appreciate your help.