Lightroom: While generating previews for an import, after copying all the files, Lightroom crashes if the SD card is ejected

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
Lightroom 6.10 on macOS 10.12.4

Steps to reproduce:
1. Connect an external USB3 hard drive
2. Connect a memory card with a large number of images
3. Import from the SD card to the USB hard drive, generating standard previews and smart previews
4. After the import is complete, but while previews are still being generated, eject the SD card from the computer by right clicking it and choosing eject

What should happen:
1. The card should eject and Lightroom continues to generate previews

What actually happens:
1. Lightroom crashes
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Paul

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Posted 1 year ago

  • 1
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Just Shot Me

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What happens if you don't eject the card right away? Just trying to see if it has something to do with ejecting the card.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Please submit a crash report with your email address and the link to thread in the description: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
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Sunil Bhaskaran, Official Rep

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Paul,
Are you able to reproduce this issue?

Thanks,
Sunil
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Paul

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Hi Sunil,

After I reported the issue, I upgraded to macOS 10.12.5. I have not had further similar crashes since upgrading.

Thanks for the follow-up,
Paul.