Where's my Creative Cloud account?

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  • Updated 4 years ago
I've had a Creative Cloud subscription since Nov 2014. One is for PS and the other LR. Adobe charges my PAYPAL account every month for $10.88. Then Monday I went online and when I checked my status instead of "up to date" on each app it said "BUY". When I checked what products I had it said I only had LR 4.0 from Jan 2013. Yet they took $10.88 from my acct on Jun 19. I called Adobe and asked why my account doesn't show my subscriptions anymore. They asked me what my email ID was for my account. I told them then they said there is no
acct for that ID. I said what are you talking about? I have PS and LR since Nov 2014. They said it shows you have NO account with us. I said but you just charged me $10.88 on Jun 19. He says he can't check the payments because according to him I have NO account. They sent me to two other monkeys there who know crap. They said according to you, you have an account but I dot see it. So I said you mean I'm lying?. I said I have the receipt from PAYPAL showing you charged me $10.88. He said is it the same credit card NO? I said YES. He said I cant check it because threes no account with it. I said but you're freaking charging me anyway. He said he cant help me. What kind of Bullcrap company are they? We just went round and round until I yelled at them and hung up. I had to call PAYPAL to stop the payments. Does anybody out there know what is going on?
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George Latucci

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  • disgusted and constipated

Posted 4 years ago

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