REVEL: Where have all my images and albums gone!

  • 1
  • Problem
  • Updated 5 years ago
  • (Edited)
I clicked into my Revel a/c this morning on my desktop Mac and it notified me that I had to re-log in to my a/c. As it occasionally did this for security purposes I had no issue in doing so. When I logged in I noticed that it gave me new features to the package but I now find that ALL MY IMAGES AND ALBUMS have gone and I am reduced to a NEW Free a/c. What is going on? I am fully paid up member and really do not appreciate having to go all round the houses to use what I have paid for.
I even found a link to your forum and posted a question there. In hindsight I saw that it was a reply to a faily similar question so I went to the New tab and put in a question. As you can see I am going round and round trying to get answers as to what has happened to my images and albums. I use an iPad and it's gone from there as well. It seems to log me in to my account but to have deleted everything !! Please be so kind as to reply quickly to my request for answers. I have enjoyed using Revel from it's first incarnation and was looking forward to many more years of hassle free usage. This is no way to treat a good regular customer of your product, please sort it ASAP.
Regards, Ornella Walker
(I will post this in as many areas as I can find as I am that cross about it all)
Revel Help: Please contact me directly by email if possible. If I unable to get my images back, please refund me my subscription!)
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Ornella walker

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  • frustrated

Posted 5 years ago

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