Lightroom: thumbnails are not visible until I mouse over them

  • 1
  • Problem
  • Updated 6 years ago
  • (Edited)
I installed Lightroom 3. on my Sony Vaio (VGN-SZ791N; Windows 7 Ultimate). When I try to import images, the thumbnails do not appear(!). Only a blank is present. It still allows me to import, but no images show up in Library/Develop/or Print. If I select several, I can run Slideshow and the images appear correctly. Just to experiment, I used an external monitor set up as a second screen, and when I drag the Lightroom window to the external monitor, the images appear! Dragging the window back to the laptop screen the images are present until I swipe the cursor over them--they then disappear again. There is apparently no Nvidia driver available--instructions say the Windows 7 has the correct drivers. I have no problems on my desktop system!
Photo of John Huffman

John Huffman

  • 4 Posts
  • 0 Reply Likes
  • perplexed!

Posted 6 years ago

  • 1
Photo of Lee Jay

Lee Jay

  • 990 Posts
  • 131 Reply Likes
This is usually a video driver issue. I'd try going straight to Nvidia to look.
Photo of John Huffman

John Huffman

  • 4 Posts
  • 0 Reply Likes
I am not too optimistic! I was able to track down the driver using the model number, but when I download and try to install it I get the message "Installer cannot continue. This graphics diver could not find compatible graphics hardware". I suppose I could just start trying other Nvidia drivers in the hope that one of them would be correct, but this seems like a real waste of time.
Photo of John Huffman

John Huffman

  • 4 Posts
  • 0 Reply Likes
My guess is that I am going to have to go back to Vista if I want to use Lightroom on my Vaio. I really don't want to have to reinstall all my software!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13968 Posts
  • 1664 Reply Likes
are you going directly to the nVidia site for the driver? Or Windows Update?
Photo of John Huffman

John Huffman

  • 4 Posts
  • 0 Reply Likes
I went to NVidia
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13968 Posts
  • 1664 Reply Likes
Ugh. I know that they have some separate 'mobile' video card drivers. Which card do you have? I might be able to help track it down.
Photo of Lee Jay

Lee Jay

  • 990 Posts
  • 131 Reply Likes
Oh, crud. I see that I read the OP incorrectly.

This is a bug. It's been there since the new import window was introduced. It's not 100% reproducible, but it happens to me on perhaps 80% of my imports. It seems that it doesn't happen when the import requires a screen redraw, such as when it is updating due to removing suspected duplicates. I think most any screen redraw will fix it.