ELEMENTS 12: downloaded version says trial is expiring

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
On last August 14, I was charged on Visa 103,58$CAN by *ADOBE SYSTEMS, INC. 800-833-6687 CA for Adobe Premiere Elements 12. Today, when I tried to use this program, I received a message telling me that my trial version is now finished and that I have to pay for the use of this program. So, I request a refund !
Photo of Ghislain Hallé

Ghislain Hallé

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  • frustrated

Posted 3 years ago

  • 1
Photo of Arjun Kubba

Arjun Kubba, Employee

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My apologies for any kind of inconvenience that you had to go through.
Please provide me with your Adobe ID and a good Call back number so that I can address this issue.

Thank You