Where has Adobe gone?

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  • Problem
  • Updated 2 years ago
I really hate having to write this and I'm not going to get into elaborate detail, however...

There was a glitch with Batch Processing in Photoshop CC 2015.1 (maybe earlier versions as well, not sure)

I have spent over a month trying to deal with the Adobe technical support team who have proved themselves to be absolutely ineffectual and completely lacking in basic knowledge. 

It has been the most frustrating experience I have ever had with a brand which is quite an achievement.

We were unable to get them to admit that there was an issue or give us any level of reassurance that they knew what they were doing. We couldn't even get them to call us back at an agreed time.

Fantastically the issue has actually now been resolved in the latest update release so we can only assume that it was already a know problem and was planned in the dev update.

Just really gutted that a company which has given us great customer service in the past has seemingly all of a sudden decided that it isn't a priority nor are we as a long standing customer.

Would love to see you come back Adobe.
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Carlos Constable

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  • Unbelievably frustrated and disheartened

Posted 2 years ago

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christoph pfaffenbichler, Champion

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Adobe Illustrator has a certain known bug that has gone unfixed for more than a decade by now. 
I assume that members of the program team could fix it but that the necessary resources are not allocated because the people »holding the purse-strings« do not consider bugs as a problem, only bugs that generate enough irritation among users to become an image-problem. 
(Edited)