When to Create a Feature Request vs a Problem Report?

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  • Updated 9 years ago
Sometimes there is a question whether to raise an issue through a "problem report" or with a "feature request".

For instance, when I reported a problem with "low quality renderings in the Lightroom Develop module", I received feedback that the behaviour is "as designed" and hence not a "bug".

I agree that, technically, "behaviour as designed" is not a bug, but I'm confident that the following is correct:

On this site, I'm not filing a bug report. I'm posting a problem report. Hence, any behaviour that constitutes a problem for me, should be reportable through a problem report. Feedback along the lines of "the behaviour is fine because it is as designed" is strictly speaking not adequate, is it? Whether the problem is created by a buggy implementation or caused by a design flaw does not matter, right? All that matters is that I'm identifying a problem, right?

P.S.: I'm not attacking posters who responded with "it is not a bug". Not at all! I'm grateful to them about sharing their insights as to what is intended and what is not. I think, however, that clarifying the distinction between a "problem report" and a "bug report" would be helpful.
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Posted 9 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
In a case like you point out, we can change the title and topic type to "Idea" to make it a request to change the behavior.

Just as in cases where a user might request a feature/Idea that already exists -
we can change the topic to a question, reword the title to be in the form of
a question, and point them to a help doc or video.

We try to be proactive to moderate where needed - but we may not always pick up on things like this - so feel free to add comments to threads if the conversation leads to a case where the topic and/or title needs to change.