Lightroom: When opening LR, "Update Available 5.4" pops up and locks up LR. Please advise.

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
When this white pop up screen appears, all of Lightroom locks up. I am working on a project and I can't find a way around it. Please advise and thank you.
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Sarah

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  • frustrated

Posted 4 years ago

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Becky Sowada, Adobe Employee

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Hi Sarah,

I do not see the same locking behavior you describe, so I have a few questions for you to help figure out what is happening.

1. What is the version of your operating system?
2. On the update dialog, there should be three buttons: "Ignore these updates", "Remind me later" and "Download". Are any of them showing up for you?
3. What is your current version of Lightroom?

Thanks!
Becky
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Sarah

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Thank you Becky. In the meantime I tried again and it didn't lock up. I appreciate your time and help! Have a good day. Sarah