Photoshop CS6: Has stopped working

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  • Updated 4 years ago
  • (Edited)
When I worked with photoshop I get this error message that adobe photoshop cs6 has stopped working. please help me.
I use also lightroom and nik compleet collection in CS6
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Nico van Harskamp

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Posted 5 years ago

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Chris Cox

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Ok, so Photoshop crashed.
What does the crash report say?
What is the name of the faulting module?

And what exactly are you doing when it crashes?

Have you tried disabling your third party plugins?
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Nico van Harskamp

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Sorry that i not replied earlyer.
I was on a Holliday.
That problem is solved, short of ram memory.
Now i have one ather problem, adobe says that my serialnumber is not correct.
I have reinstal cs6 but the problem stays, serialnumber is not correct.
AI my products are registerd by adobe and there is my number still correct by adobe and still working what i see when i login.
Sorry for my englisch its a long time ago that i used it.
Can you give me a hint?
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Chris Cox

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Nope, you'll need to call Adobe Customer Support and see why it isn't accepting your serial number.
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Nico van Harskamp

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Thanks all tryed but its closet in the weekends
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kc siva

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When I worked with photoshop I get this error message that adobe photoshop cs6 has stopped working. please help me.

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 13.0.0.0
Application Timestamp: 4f61beba
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7bafa
Exception Code: c06d007e
Exception Offset: 0000b727
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Chris Cox

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First, go install all the Photoshop updates. You haven't installed any of the updates yet.