When i open photoshop I'm told that I'm missing support files

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  • Updated 4 years ago
  • (Edited)
This is not a major problem but more annoying,each time i open photoshop cc i get a popup window..below.

The problem started when i upgraded from ps4 to cc.I did uninstall cs4 to make way for cc and think some files went walkabout during uninstalling,thanks.

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William Connell

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Posted 4 years ago

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Chris Cox

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Yes, and it is telling you something important.

Have you reinstalled to replace the missing files?
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William Connell

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No I no longer have cs4 or any other photoshop discs.could this be a problem?
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Chris Cox

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Yes, that is a problem since you have removed some of the support files needed by Photoshop CS4 and need to reinstall like the message says. But you could also download the installer from Adobe's website.

For CC, just run the uninstaller and reinstall from the Creative Cloud app.
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William Connell

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I have run the uninstaller and now it won't let me reinstall?i uninstalled from Finder.
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William Connell

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Ah...did you mean uninstall all of CC? i only uninstalled PS
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Chris Cox

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You don't uninstall from the Finder - you have to run the uninstaller in the Photoshop application folder.
And no, you just need to reinstall Photoshop to replace the pieces of Photoshop that are missing.