Elements Organizer: Blank screen

  • 1
  • Problem
  • Updated 7 years ago
  • (Edited)
I want to organize pictures in my albums. I click on the organize icon and a screen pops up, but it is entirely black. I also am getting prompted for my password every time I try to do something.
Photo of Denise Todd

Denise Todd

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  • frustrated

Posted 7 years ago

  • 1
Photo of Brett N

Brett N, Official Rep

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Could you share a screen shot so we can better understand the behavior?
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Ankur Agrawal, Employee

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The password is for your Photoshop.com account. It will be shown only when you've checked 'Backup/Sync' check box during album creation workflow.

As Brett said, please share the screenshot of both the password prompt and for the empty screen.

- Ankur