Photoshop: When and how do I get the free upgrade Adobe promised when I purchased PS CS 5.5?

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  • Updated 6 years ago
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Purchased PS CS 5.5 on May 2 with the promise of a free upgrade to CS 6 Extended when shipped. I understand it shipped yesterday and I have heard nothing from Adobe about this. Does anyone know how we will be informed about the upgrade and how we obtain it?
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Gasport

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Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Gasport,

Did you purchase directly from Adobe.com or from a 3rd party vendor like Amazon?

If the former (adobe.com), you should have received an email with details.

If the later, (3rd party vendor other than Adobe) - you can request your upgrade here: http://adobe.ly/fVIPcH
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Gasport

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I purchased through Adobe.com and have not received any email as of yet. How long do I wait before I panic?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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My mistake.The timing is for the communication to go out next week. Let me know if you haven't received and email by the end of next. You can download and install the trial version of the product you're entitled to to start using it immediately:

http://adobe.com/downloads/

Then simply enter the serial number once you receive it.
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Gasport

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Thanks, will wait for email and download the PS CS6 Extended now...