When will we get the image thumbnails on PSB files back? (MacOS issues)

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  • Updated 3 years ago
  • (Edited)
This is very annoying. Haven't you guys had enough time to fix this?
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Andre Schneider

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  • very annoyed

Posted 3 years ago

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Chris Cox

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In what context are you referring to?
PSB files already contain thumbnails/previews that are used by some browsers and thumbnail utilities.
Mac and Windows have been slow to provide native support, though.
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Andre Schneider

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Yes, but Adobe changed something on whatever thumbnail/previews it has, because up to a certain point (CS6 I think) we could see the thumbnails fine in Finder. If I save a PSB today on CS6 it will still give me a thumbnail in Finder, so it was something that Adobe changed on it that makes it not work anymore. It's been like that for years already. Why don't you guys fix it?
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Chris Cox

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That was an Apple change, plus some known MacOS bugs.
Apple stopped supporting resource fork thumbnails, and Photoshop had to stop writing them. But the Finder has problems reading embedded thumbnails/previews (and had a ton of bugs reading resource forks).

Photoshop is still writing thumbnails in the files, but MacOS is not always extracting them correctly (and in PSB they may not be extracting them at all - their file format support is spotty).
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Andre Schneider

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And please, don't tell me that it's an OS problem like you love to do. It worked fine in older versions of Photoshop, IT STILL WORKS FINE IN OLDER VERSIONS OF PHOTOSHOP, so it's clearly not an OS problem. Something you guys changed made it stop working.
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David, Official Rep

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Actually, Andre, it *IS* an OS issue and it has plagued users for some time (longer than CS6, I'm pretty sure).

Newer versions of applications have to often change long-standing solutions because of changes in the operating system.  If we don't do this, suddenly far more serious failures might crop up when these deprecated APIs fail.
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Andre Schneider

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Once again... If I open an old version of Photoshop and save a PSB, it shows me the thumbnail in Finder. So whatever that old way of saving a thumbnail was, it still works. Now you guys changed something on your code and now it doesn't work anymore, but somehow it's the OS' fault? You guys make me laugh!
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David, Official Rep

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And if I start up my Model-T Ford, I can drive it with leaded gas, no head lights, and no seat belts, but that doesn't measure up to TODAY'S standards, so I shouldn't be surprised if I'm ticketed or worse.

For software that doesn't live up to current standards, far worse things can happen.  The thumbnail API you're seeing is out-dated, making it potentially bad or hazardous to use.

There's no secret conspiracy here to make the product worse; we want customers to be happy.  But some things are decidedly OUTSIDE of the purview of developers.  This is one of those things.
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Andre Schneider

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Well... If I save a tiff, a jpeg or even a PSD in Photoshop 2015, the thumbnail works. It doesn't work only in PSBs, so how come you guys can save a thumbnail that works on some files but doesn't work on others? Is that the OS' fault again? MacOS is picky about which files it likes and which it doesn't? LOL Hard to believe...
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Chris Cox

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Yes, MacOS knows how to extract the thumbnail from inside the file on those formats, or downsample the image to create a thumbnail (sometimes incorrectly).

Yes, MacOS doesn't know how to read thumbnails from PSB for some reason, and the resource fork thumbnails are no longer supported.