Lightroom Classic: When using Synchronize Folder, it incorrectly reports HEIC files as missing.

  • 3
  • Problem
  • Updated 2 weeks ago
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: Lightroom Classic: Synchronize Folder doesn't recognize HEIC files that need to be imported

Another problem most likely related to this one - 
Synchronize Folder doesn't recognize HEIC files that need to be imported

Win10 / Lr Classic CC 8.0

When using Synchronize Folder, Lr incorrectly reports HEIC files as missing.

To reproduce -
 - In Lr, create a folder.
 - In Windows Explorer, copy a jpg and an HEIC file into the folder.
 - In Lr, right-click the folder and click Synchronize Folder.  The Synchronize dialog box will show 1 new photo to import, but will import both files.  This is the previously reported issue linked above.
 - After the import completes, right-click the folder and click Synchronize Folder again.  Remove missing photos count is 1.  Show Missing Photos shows the newly imported HEIC image, but the HEIC image is not missing - it's physically located in the folder, there is no missing file indicator (!), and the Develop tools still work fine.
Photo of Tom Mickow

Tom Mickow

  • 310 Posts
  • 104 Reply Likes

Posted 2 weeks ago

  • 3
Photo of Ganesh

Ganesh, Lightroom Engineer

  • 65 Posts
  • 22 Reply Likes
Thanks Tom for reporting. We will investigate.
Photo of Sunil Bhaskaran

Sunil Bhaskaran, Official Rep

  • 348 Posts
  • 120 Reply Likes
We could reproduce this.
We are investigating.

Thanks,
Sunil

This conversation is no longer open for comments or replies.