Photoshop: When trying to edit an image from Lightroom, edit/open/merge functions are all greyed out

  • 1
  • Question
  • Updated 2 months ago
  • (Edited)
I have lightroom classic and photoshop CC on both my desktop PC and laptop.  I am relatively new to LR, just starting to learn PS.  Most of my editing is done on the desktop, where all the original images are stored.  I have synced the LR programs that are on the laptop and desktop without any problems, so that a few selected images from the desktop flow to the laptop and show up in the LR program on the laptop.  When I try to edit any of these synced images on the laptop by using the "edit with photoshop" command, the command (along with the "open" and "merge" commands) are greyed out.  This does not happen if I attempt the same operation using an image whose original file is on the laptop (ie, it was not synced from the desktop).  Is my problem trying to edit synced images using PS , because the synced images are Smart Previews of the images rather than the original file? (I read that when you sync LR images between to devices, that LR Classic sends smart previews rather than the original file format  ... LR CC syncs images in their original file format.)
Photo of Bill Segur

Bill Segur

  • 3 Posts
  • 0 Reply Likes
  • very frustrated

Posted 2 months ago

  • 1
Photo of Johan Elzenga

Johan Elzenga, Champion

  • 2075 Posts
  • 855 Reply Likes
Sounds like you synced the images from Lightroom Classic, which syncs a smart preview only. ’Edit in Photoshop’ requires an original however, you cannot send a smart preview to Photoshop this way.
Photo of Bill Segur

Bill Segur

  • 3 Posts
  • 0 Reply Likes
Thank you for replying.
What you stated (Photoshop’ requires an original ((image file)) ... you cannot send a smart preview to Photoshop this way) is what I eventually determined to be the likely source of my problem of being unable to send LR images to PS for editing.  This came after hours of frustration and lost time uninstalling and reinstalling LR and PS.  I do wish that the tutorials which Adobe has posted about syncing LR, stated that LR images which are synced from LR Classic on another device, cannot be edited in PS, and - more specifically - that if an individual is syncing images between LR on two devices, and intends to edit the synced images in PS, that they MUST use LR CC as the starting point for syncing.

Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15462 Posts
  • 2293 Reply Likes
Is everything up to date? There was an issue with a prior update that was fixed in more recent versions of Photoshop: https://feedback.photoshop.com/photoshop_family/topics/many-ps-20-0-1-functions-missing-on-image-ope...
Photo of Bill Segur

Bill Segur

  • 3 Posts
  • 0 Reply Likes
Thank you for your reply.
As Johan Elzenga stated, and as I found out after at least half a day of sorting through possible reasons for my problem, I was (am) using LR Classic on my desktop, and syncing images to LR on a laptop, then trying to edit those synced images in PS ... which I now know cannot be done because LR Classic syncs smart previews.  As novice with LR (and brand new to using PS), I was following online Adobe tutorials to learn about 1. syncing and 2. opening an image in PS from LR.  Nowhere in those tutorials does it state that you cannot use ’Edit in Photoshop’ on an image which has been synced from LR classic.  From the point of view of a novice (who would likely be the only photographers looking at such a tutorial), that is a critical omission, and should be corrected.  I am stating that to you because you appear to be a part of the Adobe team and so may be able to pass my comments to the individual who can consider applying that correction into the relevant tutorials.
Thank you.
Photo of Johan Elzenga

Johan Elzenga, Champion

  • 2075 Posts
  • 855 Reply Likes
If I understand the OP correctly, then he syncs photos from Lightroom Classic and uses Lightroom (CC) on the laptop. In that case it is to be expected that you cannot use ’Edit in Photoshop’ on the laptop, because Lightroom Classic syncs smart previews.