Photoshop CC 2019: Hangs on reading preferences when launching

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  • Updated 2 months ago
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I am running Windows 10 64 bit desktop. If you need more info. please let me know. 

When I open PS it takes 6 to 7 minutes to open if it doesn't stop responding before that. 

It is always hanging on "reading Preferences" Does anyone know why?

What is it actually reading that is taking so long, and is there a way for me to fix this?
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Julie Stiltner

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Posted 2 months ago

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David, Official Rep

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Howdy Julie,

What kind and how many fonts do you have on your system?  A bad font could mess up enumeration on launch.  Web-fonts from 3rd parties are the most common offenders (Klingon, Elvish, Dwarvish Runes, etc) though we do sometimes see issues with Arabic and Indic fonts as well.

My recommendations would be:

a) trash your preferences on launch and try again.  The problem could be a one-off and clearing prefs will rebuild your Photoshop font cache.  Takes less than five seconds extra.

b) if that doesn't work, clear your system font cache AND THEN clear your Photoshop font cache again.  Instructions for Win10 are here: https://www.thewindowsclub.com/rebuild-font-cache-in-windows and https://winaero.com/blog/rebuild-font-cache-windows-10/.  Takes maybe three or four minutes.

c) if you STILL continue to have problems after that, you very likely have a mal-formed font.  Run the script from Step #5 to identify which one: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html.  Remove that font and repeat step b.

If for any reason that doesn't solve your problem, please let us know here.

Thanks,
David
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you installed the 20.0.2 update that was released this AM? If not, try first.

The other known thing that can do this are abnormally large presets. See the following for troubleshooting instructions: https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html
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Julie Stiltner

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I installed the update this morning and still have problems.  

Sorry I can't find any Library you are talking about. 

Yesterday I cleaned out a lot of my patterns, styles, brushes, and actions. Not sure how big is too big, but I do have a lot of them still.

I removed them from my presets manager but not from C:/ProgramFiles/Adobe/PSCC2019/Presets/patterns,styles,brushes, etc. 

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David, Official Rep

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Howdy Julie,

Hold down the OPT/ALT key to view system files and folders, including Library, under the Go menu.

Thanks,
David  
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Julie Stiltner

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I removed my patterns, styles, brushes, & custom shapes yesterday. It was my patterns. I cleaned them out as much as I could and now it went from 6-7 minutes to 3 minutes. Thanks for your help David.
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David, Official Rep

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Howdy Julie,

Wait, what?  You're welcome, but you know, it shouldn't take three minutes for Photoshop to launch.  Thirty seconds maybe but not multiple minutes.  Has it always been so slow on your machine?  How many things are you loading on start?  Is this normal for your setup (aka "Chill, David, I'm cool.")?

Thanks,
David
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Julie Stiltner

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By things, do you mean presets? Or what is in the program?

I took a lot of my presets out but still have the others in C:/programfiles/Adobe/PhotoshopCC2019/presets

Do I need to move all of my patterns, styles, brushes, etc. to my external drive and only keep my presets that I use daily in that folder?

Thanks!
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David, Official Rep

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Howdy Julie,

I'm mostly trying to look out for you.  Three minutes is a really long time (in my opinion) for the app to load.  I'd think that if you don't need to load all that stuff, it would make your life easier.  And by stuff, I mean all the presets (patterns, shapes, brushes, etc) that load on launch (fonts are not enumerated by Photoshop until you activate the Type tool, but they do eat resources and too many can slow down your system).  It might be that three minutes is reasonable given everything that you're loading, but I'd bet your system would be more responsive and your launch time quicker if you excluded stuff you seldom use.  At least, that's what I'd do in your shoes.  That's all.

Have a great day,
David
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Julie Stiltner

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Thanks David, I do appreciate it, but I’m okay with 3 minutes. I use everything daily as I create items for scrap bookers. So I am creating papers, cards, elements, styles, etc.

Julie