When opening a smart object I get Photoshop could not complete your request due to a program error

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  • Updated 2 years ago
I have PS CS6 and all works with this file. I used the trial of Photoshop CC 2017 and the files worked with no issues.

After the trial expired I had purchased a subscription for Photoshop CC 2017 and registered it. I try and now open this file and I get the error:


If I try and open the same file on CS6 it works with no issues.

I have tried this on both a PC (primary) and a Mac (Secondary) and I get the same results with the same file. 

These are the latest versions available on Adobe's website.

Any thoughts would be helpful. I have attempted to find the PSErrorlog.txt file on both computers but have been unable to find them. Please let me know if there is anything I can get to assist in resolving this.
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William Farinella

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Posted 2 years ago

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William Farinella

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oh and I have tried resetting the preferences files on both as well. this didn't work.

I uninstalled CC 2017 and reinstalled it, still did not work.

Fresh install on mac and it still did not work.

I am out of ideas on resolving this.
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William Farinella

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Anyone have any ideas?