When launching PS 2018 "Could not complete your request because the file could not be found"

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  • Updated 1 year ago
When launching application for a first time this error pops up and then Ps crashes with an error "application stopped working"

I reinstalled photoshop many times, use different ways found on internet but it's still doesn't want to lanuch.

I use Windows 10, freshly reinstalled on my laptop.

Please help
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cerbin

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Posted 1 year ago

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Photo of Hannah Nicollet

Hannah Nicollet, Quality Engineer

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Hi Cerbin,

Sorry you're having trouble with installation. Have you tried using the Creative Cloud Cleaner? Download and instructions are available here:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Let me know if that helps you. 

Thanks,
Hannah