Elements: When I'm in the editor making a photo book every time a swatch is downloaded to my favorites editor quits

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  • Updated 1 year ago
  • (Edited)
When I'm in the editor making a photo book every time a swatch is downloaded to my favorites editor quits.
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Curt Schumacher

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Posted 1 year ago

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Photo of Steve Lehman

Steve Lehman

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Hello Curt,   

You don't say which version you have which would make this easier but I have a question:   Selecting a color for your favorites is one thing, but are you able to pick a color for a photo?    Assuming you have version 14 or 15, try it in Expert mode.   Otherwise, uninstalling then reinstalling is the best work-around.   

Steve Lehman, MCSE responding   
(Edited)
Photo of Curt Schumacher

Curt Schumacher

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Thank you for your response, I went into preferences, general and reset everything And that seem to work ,but thank you again for replying.
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Steve Lehman

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Curt, Did you already know how to resolve your software problem?  
Photo of Curt Schumacher

Curt Schumacher

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I did not. I called in and the gentleman who helped me said that the dynamic link library files a.k.a. DLL sometimes will get corrupt and that I should reset everything. And it worked.
(Edited)
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Steve Lehman

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Where did you call in?   Adobe?   
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Curt Schumacher

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Yes
Photo of Steve Lehman

Steve Lehman

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What phone number?