When I try to open a picture in Photoshop or ACR all I get is horizontal lines across the screen.

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  • Updated 3 months ago
When I try to open a picture in Photoshop or ACR all I get is horizontal lines across the screen. 
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Andy Hendry

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Posted 3 months ago

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ken.barber

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I'm guessing that you have a hardware problem.  Maybe a bad video chip or perhaps bad RAM.

Just a guess; I'm not enough of a tech to diagnose that.
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Steven Seelig

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Under preferences>>Performance>>graphic card see whether you are using the built in graphic card.  If yes, uncheck it.  If no, check it.  And if it makes any difference.  

You may also have a hardware problem: failing hard drive, video card or memory are the most likely candidates 
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Andy Hendry

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Thanks Steven that just exactly what I did and it's sorted.