Photoshop: When I start up the application the black color on my screen turned into dark brown

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  • Updated 2 years ago
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  • (Edited)
When I start any Adobe software, Ai, Ps, Lr the black color on my screen turned into dark brown, everything on the screen including the internet browser, and any other stuff opened on my screen, only the black color becomes brown, the rest of the colors are ok. and when I close Adobe colors become normal again, what's happening? this happens only after I updated my  CC 2 days ago.
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Brand Muse

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Posted 2 years ago

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Steve Lehman

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Hello Brand,  

Do the colors inside of Adobe change to anything?  This may not be an Adobe problem hence not many Adobe techs are on this quite yet.  Either an update interfered or it's the hardware.  I'm a Windows MCSE engineer, this is the first I heard of this.  But, I have heard instances when there was an Windows update for Windows 10 (I am assuming you have that) when a screen turned black for a couple of seconds but that is due to slow video card acceleration (as extra memory kicks in for a game).  Likewise, one second of a black flash on a screen indicates a hacker was checking the Windows dos-key for numbers in its key-logger.  They use an auto-check on millions of computers at once.  Nobody is operating it.  I have always advocated that nobody should keep passwords, private info, credit or bank numbers on a computer which is, in my opinion, an open book.  As for black turning to dark brown, it could be a downloaded update has interfered with Adobe.  I have all those Adobe programs you mention, and much more, and that has never occurred in my 17 years with Adobe products although I could experience it next week.  As for you, this could pass as new Windows updates come through that may correct it.  If it's not bothering you much, ignore it.  It's a screen problem, not Adobe.  If you feel that this bothers you, I would suggest you have your video card tested against another video card of the same make.  One make of a video card can do many things incorrectly that another model of the same make of video card may not. For example, there are high performance gaming cards that are slow in accelerating and turns the screen black in a one second flash while its extra memory kicks in.   

Steve Lehman, MCSE responding  

  
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Tom Mickow

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Sounds like a monitor color profile and/or graphics card/driver issue.
What computer & OS are you running?
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Brand Muse

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Thank you Steve, Thank you Tom,
This actually could be MacBook Pro screen problem, but it only occurs when starting Adobe CC, I'm contacting apple now to see if this is a system problem, and I'll post their answer here.
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Tom Mickow

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There have been a number of MacBook Pro's over the years, so I'm still not sure which one you're using.  Some had two graphics cards - an integrated card & discrete card - and the laptop automatically  switched between the two depending on load.

If you've got one of those MacBook Pros, you may want to try disabling the automatic switching to see if that makes a difference.  See this Apple tech doc - https://support.apple.com/en-us/HT202043

Still don't know what OS you're running either, but here's another Apple link for setting your display's color profile in Sierra that might help - https://support.apple.com/kb/PH25231
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Brand Muse

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Actually, it was Adobe CC problem, when I updated flash player it did something to the color profile, as the new updates from Adobe is not compatible with the current system I have (mid 2016) which is funny! anyhow Apple support make happen.
In case someone else faces this issue they should go to Safari, extensions, and deactivate all Adobe plugins.

Cheers guys!