Bridge: When I plug my Canon 6D into my Windows 8.1 Pro computer, the autoplay options do not include downloading with Bridge. Can I fix this?

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  • Updated 4 years ago
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Rob Minter

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have the Bridge Preferences>General "When a Camera is Connected, Launch Adobe Photo Downloader" enabled?

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Rob Minter

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Hi Jeffrey,
Thanks so much for your responses. I believe I have run all the updates - Raw, Bride and PS. I am also attaching a combine screen shot so that you can see what I have done so far and what the status is. I don't have the option you post above. What I find strange is that the "Download with Bridge CS6"appears in some Autoplay options, but not for the 6D - I have also checked that I have the latest driver for the 6D.
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Rob Minter

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@Jeffrey - Have you given up on me?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Rob, sorry, I was away from the office for a family medical thing and didn't have access to a windows OS. I'll see if I can figure something out for you today.
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Rob Minter

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Hi Jeffrey - no - my apologies. Will appreciate the help, but no pressure.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Out of curiosity, have you set the bottom pop-up to "Import photos and videos" and tried to connect your camera?
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Rob Minter

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Hi Jeffrey - I don't appear to have a bottom pop-up? Just an icon on the menu bar saying "Get photos from camera".

I am back home tomorrow. I think I will load up all the software that came with my 6D. The computer software recognizes it when I connect it, and I think I have the latest driver for the camera, but Windows 8.1 is just not seeing Bridge as a method to download images.

Don't spend too much time on it now - I will get back to you after loading up the Canon software.

Another thing - when I connect the camera and download the images, Bridge doesn't delete the downloaded files from the camera, even though the option is ticked.

As a last resort, I uninstalled CS6, installed CS5, and then installed the CS6 update. CS5 deleted the downloaded files, but also didn't show up as an option when connecting to the computer.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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This option that's boxed in red:

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you have video and photos taken with your 6D, you may need to set "Videos" and "Mixed Content" to [Download Images to (Adobe Bridge CS6)] in the same dialog as well.
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Rob Minter

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With regards to the Import photos and videos option, it bring up the Windows Photos program.

I don't use the camera for videos - at this stage anyway.
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TinaC, Tier 3 support engineer

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Hi Rob, I looked into this and found that this is actually as designed. I believe it was to fix another issue, but was never restored.
For the future, choose File > Get photos from camera to download your photos.

Sorry for the confusion,
Tina
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TinaC, Tier 3 support engineer

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Rob - sorry - forgot to add this is unavailable on Windows only (both Windows 7 and 8.x).
tina
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Rob Minter

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Hi TinaC - Are you saying that Adobe aren't going to fix the problem? Can't believe that - surely not?