Photoshop CC: The screen shows only transparency, even though the thumbnail shows the data in the background layer

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
/Users/eileenkennedy/Desktop/photoshop problem.jpg
Photo of Eileen Kennedy

Eileen Kennedy

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  • frustrated

Posted 4 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Eileen, what OS/version are you running on?

Is Photoshop up to date? http://adobe.ly/PS-Up-To-Date

Unfortunately, your screen shot is not showing up here - looks like only the local file path was pasted into your reply.