Camera Raw: When I open a NEF file I get a blue screen, camera firmware is up to date Nikon D5300

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Trying to open a NEF file with PS-CC 2015 (on trial) and get a blue screen, my camera is Nikon D5300 and firmware is up to date, Jpegs open fine. i can open the NEF file on my Elements 12 fine.
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Alan Cruickshank

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Posted 3 years ago

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Chris Cox

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Sounds like it might be related to this issue: http://feedback.photoshop.com/photosh...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If that's not the problem, the video driver is the culprit. Go to the Preferences in Lightroom and uncheck “Use Graphics Processor” under the Performance tab and restart Lightroom: https://helpx.adobe.com/lightroom/kb/... Let me know if that fixes it for you.
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Alan Cruickshank

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Thank you Jeffrey, this did solve the issue. Many thanks for the assistance.