Elements: WhatsApp heruntergeladenen Dateien kommt der Fehler ein SOFn-, DQT- oder DHT-JPEG-Marker vor einem JPEG_SOS_Marker fehlt

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Beim Öffnen von über WhatsApp heruntergeladenen Dateien kommt der Fehler: Der Vorgang konnte nicht ausgeführt werden, weil ein SOFn-, DQT- oder DHT-JPEG-Marker vor einem JPEG_SOS_Marker fehlt
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Christian Utischill

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Posted 6 months ago

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David, Official Rep

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Google sez:

Opening a file downloaded via WhatsApp fails: The operation could not be performed because there is no SOFn, DQT, or DHT JPEG marker in front of a JPEG_SOS_Marker

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Hallo Christian,

Das ist mir mehr ein Fehler mit WhatsApp als mit Photoshop.  Warum?  Also, etwas fehlt von Anfang an.  Wir können das aber testen.  Können Sie mir ein diesen Foto schicken?  Mein Email-Konto ist: david <.> mohr (at) adobe [.] com.

Vielen Dank,
David
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Michel BRETECHER, Champion

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Several other identical complaints in the Photoshop Elements forum,
https://forums.adobe.com/message/10838254#10838254
https://forums.adobe.com/message/10921592#10921592
https://forums.adobe.com/thread/2495933

I seem to recall that I was able to open a test file in the ACR module and to resave it as jpeg...




(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have an example file that produces this behavior? I've not been able to produce a file from WhatsApp for iOS that fails to open in current versions of Photoshop and Elements.
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Michel BRETECHER, Champion

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Unfortunately, I am away from home for a week. I can't find the discussion in the Elements forum where the problem was discussed. A link to a test file was given. The subject line may have referred to jpegs not opening, without quoting Whatsapp.
I did save a version opened from other apps around February 2nd.
(Edited)
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Michelle Bachmann

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For me, the problem occurs only when downloading photos via WebWhatsApp.
Retrieving the photos via USB cable the photos are fine to open with Photoshop. So the solution needs to be provided by WhatsApp!
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harald staub

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I have the same problem. Why should the solution be provided by whats app, when downloaded photos can be opened without any problems in other programs like pictureIt? I had an old photoshop elements (2.0) with the same problem and now I find that nothing has changed since 20 (or more) years....
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Michel BRETECHER, Champion

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Whattsapp writes a non standard tag in a standard exif location. Most basic editors don't care about metadata and don't read them, some Adobe and non-Adobe photography softwares do care about those metadata. You don't expect those photography softwares to stop reading metadata because a social media software has decided to hijack that metadat piece for a tag which is totally useless for you? You may expect Adobe to create a filter to take this into account in further updates, but I think that the minority of Whattsapp users interested in photography should heavily protest against that sloppy practice.
In the meantime, the workararound to open and save those jpegs in basic editors does work. You can even use Elements with the option to 'Open in camera raw' to open those corrupt files directly.
(Edited)
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harald staub

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Why depriciate whatsapp (not whattsapp) users? Many artists use polaroid cameras - you may depriciate them as well.
After a family event, 90% send me photos via whatsapp - so if I want - for example - to put them together in a diashow (or in one of the uncountable useless features of elements), i have to convert them by another program. Thats annoying. On the other hand, elements provides things like collages, special effects for social medias(!) and so on. That's not so far away from whatsapp.
Thank you for the tip (open in camera raw) but even that does not allow to save the pictures as jpeg-files - so I have to convert them otherwise. Pity! And needlessly complicated....
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Michel BRETECHER, Champion

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It's precisely because whatsapp is responsible for providing adequate support for some photographers that you have to get right and don't blame Adobe and other serious photography softwares providers for not anticipating any irresponsible traps from any social media (it's not only whatsapp with the same issue).
On the other hand, if you open in camera raw, whether you edit in the ACR module with the sliders or not, you end up with clicking the 'open' button to open the file in your usual pixel editor in PSE and save by default in jpeg. As usual you can overwrite the original file or create a copy or a version set. No need to change format; I suspect you mean clicking the 'Save' button which is only there to create a DNG format copy; not necessary at all. Next time you open the file, whether from the organizer or the editor, it will open directly in the ACR module, you'll edit it or not, then 'open' in Elements and so on. No need to create a copy in another format. It's only a workaround because it does not remove the unwanted tag from the metadata like when you open and save in paint for instance. However, the good thing is that you may find that editing jpegs in camera raw has a lot of advantages, such as opening a batch of files at the same time and applying the same edits like color temp or sharpening, while applying different crops or adjustments individually to some files in the batch. I generally edit more than 90% of my jpegs in ACR.
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