Do not understand email notices about move from Photoshop.com to Revel

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  • Updated 5 years ago
  • (Edited)
I received an email addressed to "Amanda" (that's not me) telling me my photoshop.com jpgs were moved to Adobe Revel. If I have any photoshop.com jpgs I do NOT appreciate you moving them without my permission and I will NOT pay after my "unlimited free uploads for 30 days" that I didn't ask for. What the heck is going on?
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Amanda Haviland

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  • confused & frustrated

Posted 5 years ago

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Photo of Pattie F.

Pattie F., Official Rep

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The email that you used to post this forum message is the same one connected to an Adobe Photoshop.com account and an Adobe Revel account.

Your name is listed on all 3 as Amanda Haviland. I will send you an email to clarify why the account you are posting from as well as your Adobe accounts have the name Amanda on it. using accounts that were.

As far as what is going on, Photoshop.com sharing and storage cloud service is being discontinued. Adobe sent users emails asking if they wanted to opt out or opt in (default) to having their files copied to Adobe Revel before they are deleted from Photoshop.com. This is just an alternative service that Adobe offers and users may choose to use. Adobe has migrated user photos from Photoshop.com to Revel. Users can login using the same username and password they used to use for Photoshop.com to access their files on Revel.

Revel is a free service that offers 50 uploads a month. Users who wish to upload unlimited photos can choose to subscribe to a premium service. If this does not clarify the confusion, please let me know.

Pattie