What is the best way to get help downloading, installing or activating my product?

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  • Updated 3 years ago
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I'm having trouble downloading, installing or activating Adobe Photoshop, Adobe Photoshop Elements, or Adobe Photoshop Lightroom. What is the best way to get help?
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Photoshop FAQ, Official Rep

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Posted 8 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
The specialized forum for installation issues is here:

Downloading, Installing, Setting Up

Because these issues often require sharing personal information, they aren't very well suited to being answered directly on this site. Please see the following Self-Help topics for instructions:

Learn to download and install your Creative Cloud apps

Learn to activate or deactivate Adobe apps

Quickly locate your product’s serial number, so you can register or upgrade your product

If you've tried all the Self-Help options and still need help, please visit the following link to work with a chat support agent:

Photoshop Chat
Lightroom Chat
Elements Chat