what happened to my old photoshop? what happened to my pictures? is there any way i can get my old pictures back ?

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  • Question
  • Updated 3 years ago
  • Answered
Photo of karen marquez

karen marquez

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Posted 4 years ago

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Photo of Chris Cox

Chris Cox

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Which product or service are you using?
Which version?
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Charlie D, Official Rep

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If you were a user of Photoshop.com, do you see your photos when you sign into your same account at www..adoberevel.com?
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Chez

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Forgive me, I misread your post. I have not tried signing into AdobeRevel online. I wasn't aware that was possible since I cancelled the app subscription.
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Charlie D, Official Rep

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Were you able to locate the images you uploaded?
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Chris Cox

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BTW - all users of the old photoshop.com storage service were sent multiple email notifications for many months before the service was discontinued. The email explained how photos would be transferred to Revel, and how users could download their other files before the service was discontinued.
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Chez

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Chris, thank you for your additional input. I had some inconveniences that compromised my ability to receive & comprehend the aforementioned notices. It's actually taken me very many years of rehabilitation and TBI compensation before I figured out what happened. Not to become so publically personal, but, I'm sure other customers experience problems as well affecting health or memory or both; which in effect, affects the status of their accounts; as it has mine. As time has passed, and some improvement has occurred, some memory returned- these images are very important to me. In addition to trying to reconcile business issues during rehabilitative years, I am also trying to recover elements of joy during my years of recovery. Your help is sincerely appreciated.
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Charlie D, Official Rep

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Chez, I can find no Revel/photoshop.com photos under the email ID I see for you here. Did you once use another email ID to sign in? Can you try that now?