Elements: How do I install on a new, or second computer? Does the previous version need to be installed to install the new version?

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Have PE5 and now have bought PE#10. Want to put #10 on new laptop, but was bought as a upgrade. Does it have to be put with PE#5 copy to work, or will it stand alone ok.
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Elizabeth Ellis

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Posted 8 years ago

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fisk.harris

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This reply was created from a merged topic originally titled deactivating copy of elements 13 on defective surface bllk that was replaced.

Copy of elements 13 was installed in new surface book which was defective and replaced. PS installed on the new surface but is locked because of too many computers. Need to deactivate the program on the defective book which is gone. Cannot do this online, apparently
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Barbara Flannery

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This reply was created from a merged topic originally titled can I deactivate PSE13 on computer that is no longer working.

I had Photoshop 13 installed on an old computer that is not working. Everything was erased on it and there is no way to even get the computer running. How can I deactivate it then. I do have a desktop computer with it on but can't get it on my new laptop. What can I do?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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See official answer for link to talk to support to reset activations
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Jodi Nelson

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This reply was created from a merged topic originally titled How to tranfer to a new computer??.

Yay! I got a new computer last week! I have photoshop elements 12 on my old laptop. I want to put it on my new computer, but I'm not sure how to do that exactly. Anybody able to get me instructions? Possibly detailed instructions?? ;)
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Michel BRETECHER, Champion

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1-
You have to use the menu
Help >> Sign out[your user id]
in the editor of Elements 12. That removes the link between your license and the old computer so that the the license is free for another computer.

2- You download and install the Elements 12 installer; during the install you are prompted to enter your licence key (or you use the same menu Help >> Sign in...
and you are ready to go.
https://forums.adobe.com/thread/1445791
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Judy Harrington

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This reply was created from a merged topic originally titled Transfer Photoshop to new laptop.

I have Photoshop on old laptop - want to install on my new laptop instread. I have the download and the code from the original supplier but it doesn't work on new laptop.Not sure what to do. I'm worried if i delete from old laptop I will lose it altogether. What happened to company helplines?
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George Martinez

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This reply was created from a merged topic originally titled reinstalling elements 14.

how to reinstall elements 14 to new computer
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Mollie Bunbury

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This reply was created from a merged topic originally titled how do you transfer photoshop elements onto another computer.
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Michel BRETECHER, Champion

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What you want to do is not exactly a 'transfer', it's a new installation on the new computer, exactly as you have installed in the previous computer.
What you have to 'transfer' is the license. Depending on the Elements version, this is done in the 'Help' menu. It's called either 'deactivate/activate' or 'sign in/sign out'. That tells Adobe servers that the license is linked with the activated computer. Note that you are allowed to activate two computers at the same time, for instance a desktop and a laptop.

Of course, you want to recover your media files and your organizer catalogs. That has to be made via a full backup on an external drive, followed by a restore on your new  computer.
https://helpx.adobe.com/photoshop-elements/kb/backup-restore-move-catalog-photoshop.html

That method takes care of the transfer of your media files as well as of your catalogs, while keeping the links in the database to the new location of the media files.
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Steve Lehman

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I finally have my program fixed.  The uninstall and reinstall didn't work.  So I found a .dll file was not working and needed a repair, but I needed to hunt for a repair kit.  Took me two days.  Now it works.  I did contact Adobe Support and got an extra space for reinstalling the program so I could use the original license key.  

(Edited)
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Nick Carter

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This reply was created from a merged topic originally titled Crashed Laptop.

I had Photoshop Elements installed on a PC and a Laptop. The laptop died without warning. Can I install Elements on my new laptop when it will be a third installation, or do I have to buy Elements again ?
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Michel BRETECHER, Champion

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I had Photoshop Elements installed on a PC and a Laptop. The laptop died without warning. Can I install Elements on my new laptop when it will be a third installation, or do I have to buy Elements again ?
This post was merged to another discussion which is not a direct answer to your problem. As a matter of fact, you are allowed more than two installations but only two can be active and recognized as licensed by Adobe. If one of the computers is missing, only Adobe Customer Care can  free the license for another computer. As described above, use Customer Care (choose the chat option for a fast solution).
In the meantime, it's ok to deactivate (menu Help >> Sign out) one of the remaining computers and to activate (Sign in) with the license key on the third computer.

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Steve Lehman

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Michel,
I actually have a question for this:  I have two PSE14. One of them on my desktop does not open anymore.  I want to uninstall and reinstall a new PSE14, (or install a PSE14 oiver the old PSE14). 

I can find where to get my PSE14 download and I have the key for my PSE14.  I want to sign out of he program in the help menu but my PSE14 does not open.  Therefore I need customer care assistance to uninstall one of my install-notations in my records.  How do I get in touch with Adobe customer care so they can dissolve one of my PSE14's.  I will download and install the same PSE14 on the same machine.  
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Steve Lehman

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Michel,  
I found support chat and I have this taken care of I think.  I still have to do the uninstall and install.  I have an extra seat to enter another PSE14.  Man I have old program I still use.  I even have a PSE12 on a disc never installed.  

SL   



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Steve Lehman

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For those who cannot open PSE14 because a .dll is misbehaving, I have a repair tool for that file.  Download, run it, repair the file then open the program. 

Link to repair tool  https://www.microsoft.com/en-au/download/confirmation.aspx?id=30679  

Steve Lehman, mcse
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Steve Lehman

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For those who cannot open PSE14 because a .dll is misbehaving, I have a repair tool for that file.  Download, run it, repair the file then open the program. 

Link to repair tool  https://www.microsoft.com/en-au/download/confirmation.aspx?id=30679  

Steve Lehman, mcse