Hope you are doing well.
I am writing to you to follow up on your query about cancellation of the photography plan . We tried calling you on 3306189857 but reached voicemail.
We would like to inform you that the cancellation was actually done by our back-end team since you reported the monthly charges from Adobe as fraud.
Your email has also been black listed by Adobe for further purchase.
Please let us know if you have any other concern.
Once again, a canned response and absolutely no help whatsoever. No effort to resolve the problem in any way shape or form, just a basic tough s*** sorry for your luck. And, I am pretty sure that this person STILL does not understand that I expect the actual back office to contact me and fix this!!! I don't want a pre made canned response, I want someone to help me get my account back since none of this was my fault. I did NOT report the monthly charge as part of the fraudulent charges on my card, the bank did that in error and I corrected it as soon as I found out. The payment happened to fall in the middle of long list of fraudulent chargers and my guess is the guy working on it just missed removing Adobe while going through the list. I TRIED to change my chard and have them re charge me for the month the bank took back and explained what happened in the very first chat! The day BEFORE they cancelled me. I don't want to speak to another person from India, no offense but this is the 6th time and they are clearly not competent enough to do anything and are simply reading off a cue card.
And for the record, I told them several times that I suspected that I was blocked from their end due the bank's error and they kept insisting that it was my bank card that was not valid. Despite the fact that I was not trying to pay with that bank card but a completely different credit card from a different bank. Which most certainly is valid.
And yes, maybe they did call but I don't answer my phone that late at night when its not a recognizable number and in fact, does not even look like a phone number.
Past frustrated and moving very quickly toward sincerely pissed off.