What does it mean if no-one replies to a question on these forums?!

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  • Updated 4 years ago
I know this sounds a wee bit "Meta" but I've posted a few questions on issues that have puzzled me about Lightroom, but not had any responses.

Does this mean Lightroom experts don't know, or that there are insufficient experts on hand, or perhaps something else?!

It feels like a weakness in the forum system that some issues just "sit there" unexplored or explained to users seeking assistance don't you think?

Even a simple response from an expert clarifying why this issue is not being addressed would help....
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Edward

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  • overlooked

Posted 4 years ago

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Steve Sprengel, Champion

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Do you ever post on the Lightroom forum hosted by Adobe?

https://forums.adobe.com/community/li...
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Edward

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Sometimes.
(Not sure this answers my question though)
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Victoria Bampton - Lightroom Queen, Champion

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Feel free to bump questions that go a few days without a reply. It just needs the right expert around at the right time, but we deal with a lot of traffic across a number of different forums and sometimes things slip through the net.

Bear in mind that most of the experts helping out here and on other forums are doing so free of charge in their own time, including those badged as Champion.
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Edward

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Hi Victoria

Its great that people like yourself help out for free, it is much appreciated thanks.

My concern is though how to improve a forum system that doesn't always ensure users get to the right info in a timely way. That issues like this arise point to a flaw in the over processing of enquiries, and that is a shame (plus wastes lots of user time chasing around other resources for info)

If its a resource issue then surely Adobe should be doing more here?

but I would really encourage Adobe & Forum support staff to ensure that there is am more systematic way to at the very least clarify for users the status of a query thats been raised?

As with so much in life, its that not knowing that causes the most discomfort!
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Rikk Flohr, Official Rep

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And, as always, realize that the problem you are reporting may be specific to your system. If no one else has ever seen a particular issue we don't clutter the forum with lots of "nope, never seen its". Not likely - but it is a consideration.

Remember, people like Victoria need to sleep sometime, take vacations, etc.
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Victoria Bampton - Lightroom Queen, Champion

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Sleep? oh I'd love to!!!!!
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Edward

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Hi Rikk. thanks for the response, I do hope it can be considered. I have often noticed that Victoria consistenly does a really first rate job in trying to help users in a friendly tactful way. Bravo!

however, that reliance on the goodwill of Victoria & her associates, only takes us back to a lack of adequate resourcing for a market leading product...?!
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Victoria Bampton - Lightroom Queen, Champion

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Thanks Edward. And yes, we share similar frustrations at times.