What causes the Auto Smart Tone feature in Photoshop Elements to stop working and cause an error message

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  • Updated 1 year ago
Everything was working fine with Photoshop Elements & Windows 10 until yesterday. The Auto Smart Tone feature creates an error message that the program has stopped working and causes the program to abort.
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Gabrielle Nappo

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Posted 2 years ago

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Douglas Janney

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same problem - after continuous use then for no apparent reason, accepting Auto Smart Tone causes program to stop - uninstalled Elements 13, reinstalled - no fix - bought Elements 15 installed - same problem - Windows 10 - 64bit...
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Shivani Parihar, Employee

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Sorry for the inconvenience, please try the following steps:
1.Launch Photoshop Elements Editor
2.Go to Edit ->Preferences->General
3.Click on the "Reset Auto smart tone learning" button
4.Click Ok
5.Close Editor
6.Relaunch Photoshop Elements Editor
7.Try using auto smart tone now

Please let me know, if this works for you or the issue still persists.

Thanks,
Shivani