Welcome to the Photoshop Family Feedback Site - Getting Started & FAQ

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  • Updated 10 months ago
Welcome to the feedback site for the Photoshop Family of digital imaging products.

We hope that this site will be a useful resource for learning about our products and influencing our product development teams with ideas and requests.

We're interested in what changes you would like see in our products. Do you have an idea for a feature that would help your workflow? Is there a small change that could be made to make your life a little easier? Let us know!

Take a moment now to review the Community Guidelines and Company & Customer Pact.

Last but not least, please keep this a positive, supportive community. Please, keep your posts focused on the products and providing constructive suggestions and criticism.

- Jeff
--
Jeffrey Tranberry
Adobe Systems, Product Manager, Chief Customer Advocate - Digital Imaging

FAQ:

What can I expect from this site?

While we'd like to acknowledge and comment on every idea, question or problem that comes in, it's not something that we have the time or man-power to accomplish. We will read every post and use the information and rankings you provide to help inform the future of our products.

This feedback site in not an official support channel. We welcome you to use this site to post questions in search of answers - and hopefully - more often than not, your questions will be answered by either someone from the user community or someone from one of the product teams.

If you require one-on-one assistance or prefer to contact Adobe Customer Care directly, please visit the support contact page.

Will this feedback site replace the current user to user forums?

There are no plans at this time to replace the current user to user forums except for the forums covering Feature Requests. As of May 17th, 2011, the feature request forums on the user to user forums have been archived and a message has been posted directing users to submit their requests here on this feedback site. The main impetus of this site is to allow users to submit ideas and rank them - something our current forums aren't especially tuned to. If you like what you see here and prefer it to the user to user forums, let us know.

Will this feedback site replace feature request and bug reporting form?

Yes. As of May 17th, 2011, all digital imaging products will use this site as the place to submit feature requests and report problems.

The advantage of using the feedback site over the form is that customers will have better insight on what requests have been made and will have the opportunity to help rate and rank those requests for future consideration.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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  • happy

Posted 9 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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To Cancel Email notifications go to your User Account (by clicking on your name in any of your posts). Click on "Email & Notifications" and uncheck the items you want to unsubscribe from:

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Colorwaves

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Is there a possibility to signal that a started thread was already and correctly answered, hence the problem I had completely solved? If not, then what about a way to highlight such things?

Sorry for such questions, I'm quite new here.

Michael
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yes. We have the ability to mark ideas as "Implemented," questions as "Answered" and problems as "Solved" - just let us know in a comment if a thread has been resolved and we'll 'mark' it.
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Colorwaves

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To simplify the last step, what about an "Answered" button for us? It would automatically send a message to you or signal the new state. This would quicken our communication.
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Rob Cole

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I'm not sure what's possible given that this site is using 3rd party web software, but more options for filtering would be a godsend. e.g. just 'Idea's.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yes. It's something we're looking into to. This site is still pretty fresh and we're working our way through the things that would make it more useful and efficient for ourselves and our users. As you point out, the site is based on 3rd party software, so most changes would have to come from them.
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Gloria Roldan

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This new format lacks character. It is very flat and non personable.

This reply was created from a merged topic originally titled
Why was the public format changed?.
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Charles Badland

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Is this where we have to report bugs now? No form? No listing of OS version, processor, video card, PS version? No expected results vs actual results, etc? Just this comment box?
Do I need to choose an emoticon "How does this make you feel?" when reporting a bug?

This reply was created from a merged topic originally titled
Report Bugs is now here? No form?.
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Rob Cole

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Charles,

Consider giving this new way of reporting bugs a chance: You can search for bugs before reporting and just tick the '+1' button instead of re-reporting, and your bug has visibility - they get acknowledged by Adobe and status is updated. Its the solution to the "black hole" of yesterday's bug reports.

I'm sure Adobe appreciates all pertinent information you can provide (as well as fellow forumers). Emoticons are optional ;-}

PS - I'm Nobody, Not especially Adobe.

PPS - I *thought* Adobe was going to have a "How to submit a bug report" post for reference, but not sure anymore.

Rob
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Victoria Bampton - Lightroom Queen, Champion

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> I *thought* Adobe was going to have a "How to submit a bug report" post for reference, but not sure anymore.

Yes, there will be. I'm just knee-deep in tight deadlines right now so it's still a draft at the moment.
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Lee Jay

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This is how to submit a bug report:

http://feedback.photoshop.com/photosh...
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Charles Badland

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One concern now, since you have parallel “official” Adobe Photoshop forums, is that users with Photoshop questions/problems face diluted resources when they post only at one “official” Adobe Photoshop site, but not the other “official” Adobe Photoshop forum.
If you do end up migrating all Photoshop Family fora from adobe.com to here, it would be a real mess to have Windows, Mac, Photoshop, Lightroom, Elements all post in one general “ask a question” venue.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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@edward - there are also drawbacks to having separate Windows and Mac forums. The products are more alike than different on separate platforms. You end up obfuscating relevant answers from half the audience when you silo by platform.
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Victoria Bampton - Lightroom Queen, Champion

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Agreed, it's ideal for this purpose - I just can't see it being used as a normal user to user forum. It's a real pain to find new replies on threads, and there aren't any workaround like email or NNTP access to work around that issue. I spend far longer trying to read the threads here than I do on something like vBulletin software. For bug reports and feature requests, the backend definitely takes priority, but I'm not so sure the same applies for U2U.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yup. Those would have to be addressed - though I do prefer the threaded view in general.
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edward.caruso

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like victoria i find the threaded view difficult also. i think its easier to go to the last post in a topic than have to search through threads in a topic to find replies. i prefer the quote/reply system but i guess this is how its going to be.
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Victoria Bampton - Lightroom Queen, Champion

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Threaded's fine by me if there was a way of unread messages being highlighted in another colour. Personally I always switch to a flat view when I do have an option though. It's the remembering which bits you've read that I find a problem here!
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Jim Burgess

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The site is organized by product and which helps to avoid the "real mess" you refer to. To see the product categories go here:
http://feedback.photoshop.com/photosh...

If you click on the "Community" link at the top the products will be listed down the page on the right.

Or click on the arrow next to the "Community" link to see more about how this place is organized.
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Charles Badland

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But... I don't see how that helps. To me it looks like all apps get lumped into "Questions" that are organized by Recent, Needs Answered etc. And it looks like the "Questions" category has content overlap with the "Problems" category. To me it seems confusing both where to post and where to look to contribute.
Let's say I want to contribute by addressing questions/problems users have using Photoshop on the Mac platform. What page do I go to?
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edward.caruso

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i received a response from Jeff through email and when i went to reply it directed me to the beginning of this topic?
doesnt really make sense to me.
about mac/windows separation - can we tag the topic we start as mac or windows users so we can filter if we feel like it? in CS5 there was/is a bad brush lag problem that seemed to only effect some mac users due to mac video card drivers. i think filtering/separation is useful there.
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Victoria Bampton - Lightroom Queen, Champion

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I'd agree Edward, there are some bugs that are OS specific and would be useful to note in the title.
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Michael Zdyrko

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When will Adobe update Photoshop elements to 32 bit colorspacing so Nik HDR Efex pro plugin will work with it? All the other NIK pluins work with Photoshop elemets.
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Chris Cox

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Please post a new request, don't just add on to an unrelated topic.
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Edward

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Are Lightroom users supposed to be using the Photoshop.com forums or the Adobe site forums?

Thanks

This reply was created from a merged topic originally titled
Which Forum to use?!.
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Tim Lookingbill

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Please excuse my approach going by the screenshot provided below but it's to express frustration in a growing trend of interface confusion I see spreading across websites started by Facebook's assumption we all need to be so organized and involved online. WE DON'T!

Below is a screenshot I had to resort to just so I could unsubscribe from receiving Bridge discussions notification in my email inbox. I went to a page I now can't find or can't remember where it is in all these options where I saw the word notifications and unclicked a whole mess of options but I'm still receiving these notifications in my inbox.

Please simplify all this.
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Tim Lookingbill

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Now I see my profile picture I just uploaded doesn't show up here in this thread. What did I do wrong, now? What did I not click that I should have?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The Feedback part of the site uses a separate backend from Photoshop.com. You can access your Feedback Forum account settings by clicking your name or profile picture for any of your entries on this forum.
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Tim Lookingbill

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Any idea on how to unsubscribe from and stop the Bridge email alerts I keep getting in my inbox? When I click on the "If you no longer want to receive alerts for Bridge discussions click "here", I'm just taken to the Photoshop.com Bridge discussion page list. I don't know where to go from there.

Most (all) sites (vendor's I've bought from or discussion forums I participate, i.e. Luminouse Landscape) make this a quick and easy one click "Safe Unsubscribe" experience. Not saying they all work though, it's just an easier process.
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Tim Lookingbill

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Oh, I just caught that tiny snigglet of information that is the key to figuring all this out.

You said I have to click on my name. I just did and now I see the same page you posted above of the screenshot showing the "Email and Notification" option. That didn't happen before or maybe I don't remember what came up because now that page provides completely different interface options different from my screenshot posted above. Some similar, some different that I don't know what and where all this is being changed.

Also the email alert on/off is across the board for all postings even when I post a topic. I just want to end alerts to when a new topic is started by someone else in Bridge discussions.

The level of complicated/nested options on this site makes me feel like I have dementia.

As you can see I don't hang out on Facebook. It's just as confusing. Any site that requires I download an app to participate in a discussion, makes me close the window and go to another more simpler site which there are plenty.
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Tim Lookingbill

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Oh god, I've been in feedback forum loop preference settings where if I try to access Account Information clicking on my name in this forum, click on Profile Information it asks for my email and password but says it's not correct.

I need to post somewhere in a forum to allow me to click on my name, so I can get to my real Profile Info I entered yesterday?

I'm lost.
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John McAssey

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You wrote :

"
Jeffrey Tranberry (Chief Customer Advocate) 5 months ago
Two announcement and a few reminders:

Announcements

1.We've removed the form on Adobe.com for submitting Feature Requests and Bug Reports and are now directing users to this site.
2. We've disabled the user to user forums for feature requests for digital imaging products and are now directing users to this site.

Reminders

1. Please do search prior to posting a new topic to see if someones already submitted a similar topic.
2. Be sure to include what product you are referring to in your topic title and/or description. (see this topic for tips: How do I write a feature request?
3. Take a moment now to review the Community Guidelines and Company & Customer Pact if you haven't already. We want to keep this site positive and constructive at all times.
"

Since the Photoshop Feature Request forum is now closed and this feedback site is the replacement. Would you pleas make a request area people can fine?

At least put it in share an idea. Why does Adobe make thing so hard to find search returns too much to go through.
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Chris Cox

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This is the request area. See at the top where it says "share an idea"?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Click the "Share an Idea" tab:



If you have a problem to report to the team, Click the "Report a Problem" tab next to it.
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Robert Frost

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Why are there two sets of Adobe Forums? It seems daft to me! Which should I read?

Bob Frost

This reply was created from a merged topic originally titled
Why two sets of forums?.
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Victoria Bampton - Lightroom Queen, Champion

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2 different purposes Robert.

The User to User forums are for users to help each other.

This forum is for bug reports and feature requests - this forum software makes it possible to track bugs and vote on features, which is more difficult on the other forum software.
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Robert Ripps

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Page address:

This reply was created from a merged topic originally titled
Why did you move the bug report/suggestion page for Lightroom?.
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mashal kabnah

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I have some ideas for the development of Photoshop How can I discuss with development team?

This reply was created from a merged topic originally titled
Photoshop: how to communicate new ideas to the team?.
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inko9nito

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Can you please add Fireworks as a product as well?
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Patrick Philippot

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Hi,

There should be a section about the Photoshop Family site itself where we could post remarks about how this forum works (or doesn't). Or did I miss it?

My problem : each time I login, I'm asked whether I want my credentials to be remembered. I check this option but I still have to login each time I come back.

This is not a cookie problem since this feature works for every other forum I'm using.

Any fix?

Thanks in advance.
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John R. Ellis, Champion

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It's not a cookie issue on my machine -- I don't delete cookies, and neither does my anti-virus. Other Web sites (including the Adobe user-to-user forums) have no problems.
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Patrick Philippot

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@Ken

I repeat : cookies are enabled on my system. I don't delete them and I don't have any problem with cookies created in other forums. Moreover, I have a lot of adobe.com cookies existing on my system. Just none of them is related to this site.
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LRuserXY

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I have the same problem - I already posted it on the feedback site forum.

However, I found a workaround: There seems to be some problem in the settings of the cookies between the photoshop.com domains. The trick is: When you enter http://feedback.photoshop.com/ and it ask you to login again, in fact is has remembered you. You must first go to http://www.photoshop.com/, which remembers you correctly. Then go back to http://feedback.photoshop.com/ (without closing the browser), refresh it if necessary and it will remember you, too. You have to repeat it every time you close the browser.

Slightly cumbersome, but it works.

P.S. I use Win7 (64 Bit), latest firefox (problem appears on all FF versions since I was starting to use this forum (I think it was version 4 then). I use AdBlockPlus and NoScript (latest versions), all domains used by the feedback site are allowed by NoScript. Third-party-cookies are accepted.

P.S. II. EDIT: Now I found the old thread: http://feedback.photoshop.com/photosh...
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Patrick Philippot

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Thanks LRuser24,

I confirm that the trick works in both Firefox and Internet Explorer.
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LRuserXY

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Thanks for the confirmation. Good to know that I am not the only one with this problem and workaround :-)
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Rob Cole

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Adobe: please respond to bug reports in a more timely fashion, *any* kind of response is better than no response at all.

Some of us are feeling like the bug reports are falling on deaf ears, since so few get fixed, or acknowledged in any way. Please prove us wrong...
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Chris Cox

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The response time depends on the team -- Photoshop tends to monitor the forum constantly, while other teams don't read or respond as often.
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Rob Cole

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Thanks Chris.
R
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Dhurata Aliaj

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ju ftoj ne fotoshop family
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doug

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So where exactly do we leave feedback? Took me twenty minutes just to locate this place. I think you should make it more complicated.
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Victoria Bampton - Lightroom Queen, Champion

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Sorry to hear that Doug. Go to this page: http://feedback.photoshop.com/photosh... and you'll see a text box where you can leave feedback or suggest features.
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Carajenny

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agree with Doug, took me longer though