Welcome to the Photoshop Family Feedback Site - Getting Started & FAQ

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Welcome to the feedback site for the Photoshop Family of digital imaging products.

We hope that this site will be a useful resource for learning about our products and influencing our product development teams with ideas and requests.

We're interested in what changes you would like see in our products. Do you have an idea for a feature that would help your workflow? Is there a small change that could be made to make your life a little easier? Let us know!

Take a moment now to review the Community Guidelines and Company & Customer Pact.

Last but not least, please keep this a positive, supportive community. Please, keep your posts focused on the products and providing constructive suggestions and criticism.

- Jeff
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Jeffrey Tranberry
Adobe Systems, Product Manager, Chief Customer Advocate - Digital Imaging

FAQ:

What can I expect from this site?

While we'd like to acknowledge and comment on every idea, question or problem that comes in, it's not something that we have the time or man-power to accomplish. We will read every post and use the information and rankings you provide to help inform the future of our products.

This feedback site in not an official support channel. We welcome you to use this site to post questions in search of answers - and hopefully - more often than not, your questions will be answered by either someone from the user community or someone from one of the product teams.

If you require one-on-one assistance or prefer to contact Adobe Customer Care directly, please visit the support contact page.

Will this feedback site replace the current user to user forums?

There are no plans at this time to replace the current user to user forums except for the forums covering Feature Requests. As of May 17th, 2011, the feature request forums on the user to user forums have been archived and a message has been posted directing users to submit their requests here on this feedback site. The main impetus of this site is to allow users to submit ideas and rank them - something our current forums aren't especially tuned to. If you like what you see here and prefer it to the user to user forums, let us know.

Will this feedback site replace feature request and bug reporting form?

Yes. As of May 17th, 2011, all digital imaging products will use this site as the place to submit feature requests and report problems.

The advantage of using the feedback site over the form is that customers will have better insight on what requests have been made and will have the opportunity to help rate and rank those requests for future consideration.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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  • happy

Posted 7 years ago

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john beardsworth

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Jeffrey

Shouldn't there be an "I don't like" button against each point? You're going to count votes for features, but not for objections.

John
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi John. We don't plan to add a Don't Like option at this time. I would, however, encourage users to comment on the merits (Pros or Cons) of proposed ideas. Remember to keep it constructive discourse, naturally.

The better the case that someone makes for or against an idea should ideally affect whether it receives merit or not.
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Sean Phillips

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There are quite a few ideas that are already surfacing with "Likes" attributed to them where the comments are very clearly in favor of "Do Not Like". I think we should be able to vote an idea down just so that it is clear where the majority of viewers stand. I don't expect that Adobe staff will end up reading through pages and pages of comments and therefore they could end up working on things that are not strongly supported by the community just because there are a number of Likes applied to the item...
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Simon

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Hello: Could someone please tell me how to Embed a Photoshop.com video on a Google Plus page? Thanks!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Simon, please create a new topic to ask your specific question.
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PECourtejoie, Champion

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Jeffrey, could Bridge be added as a Product?
Several requests might be relevant.
I really like how the discussions are very engaging!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Good idea. I'll work on it.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I hope to get to this today. Most of the Photoshop engineering team was/are in San Jose this week doing product development planning/adjustments. So if you saw a drop-off in participation, that was why. :)
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Lee Jay

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I think it would be helpful if this post could be pinned at the top regardless of the sort order chosen.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Good idea. I will look into whether that's possible.
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Ileen Cuccaro

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I agree
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TK

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Jeffrey, I hope this site will become a success. It looks really promising.

Regarding comments on ideas: What do you think about negatively commenting on an idea because one thinks that development time would be better spent otherwise?

I feel that is an unfair way of championing ideas one personally feels are in the critical development path. I suggest that people should "like" the ideas they want to promote and "dislike" ideas that they feel would get in their way. However, features which are completely neutral to anyone not using them shouldn't be voted down on the grounds of "stealing development time", or is is that a valid objection?

I argue that ideas should be judged on their merit and it should then up to the product manager / developers to decide whether the idea is worth spending development time on.

Voting against on the grounds of "stealing development time" is numerically indistinguishable from genuine criticism and could be used to achieve a double promotion of the ideas one believes to be worthy of development.

Finally, if "stealing development time" were a valid point of criticism then I think the "ideas" section could be closed for the time being because surely the development team has enough on their plate already.

I'm trying to clarify which points of criticism should be brought up against an idea and which may not be constructive.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The site is designed for customers to have a hand in "influencing our product development teams with ideas and requests." Ultimately, it's up to each product team to weight the cost/benefits of developing features. I'm cool with users being free to comment on the pros and cons of features as they see fit, as long as they do it in a polite constructive way.
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TK

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Thanks, Jeffrey.
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TK

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If I tick the check box "Share my email address with Photoshop Family..." with whom am I sharing my email address? I'd be more than happy to share my email address with Adobe staff but would not want my email address to be publicly available to visitors of these pages.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You would be sharing your information only with the "Photoshop Family Team" and the only reason we'd contact you is to get addition information from you regarding an idea, question, or issue. (Sharing bug files, case numbers, system info, or other information that might be easier through direct communication). I've asked that team members ask customers via the forum if it's OK to contact individual users privately prior to contacting them directly.
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TK

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Thanks a lot for the clarification. BTW, I'm happy to be approached by staff members independently of the choices I made for the contact option.
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Rob Cole

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Thanks Jeffrey - still mulling over how to use this versus the forum.

Anyway, I do think its a good call not to have "negative" votes - too easy to fall into the rut of trying to oppose everything except your personal pet features... I think Adobe is quite capable of discriminating the ideas that will be most important to users... by using their own judgement and such, plus user votes for, and comments: pro & con...
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TK

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Well said, Rob. I'm also in favour of using a positive voting approach.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yup. I want this forum to be a positive experience for everyone. So far I'm very encouraged by the constructive tone all around. It's very much appreciated by myself and the team.
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Geoff Walker, Champion

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Looks good Jeffrey, it is important to hear the customers!!
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john beardsworth

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Jeffrey - in each section's summary, can the "last reply" text be made clickable and link to the last reply in each topic?

John
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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John, I can find out.
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john beardsworth

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Jeffrey - any luck?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sorry. Not yet. I have a running list of things I need to go over with the ps.com and vendor folks about the site.
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edward.caruso

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it seems that there are alot of topics already. some good ones are quickly moved to later pages. can we see more topics on a page like it is on the regular adobe forums? plus i havent seen any mention of this site on the mac or feature request forum (unless i missed it) it would be nice to inform people there since this site seems to get more attention lately. i wonder if the voting features would have been able to be added to the regular forum - which i think works well.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Edward. You can drill down into topics a few different ways.

For example topic kind and rating: http://feedback.photoshop.com/photosh...

Or by topic and most recent: http://feedback.photoshop.com/photosh...

Or by product and rating: http://feedback.photoshop.com/photosh...

We're intentionally rolling out the site in steps so we have a chance to try and work out the kinks before exposing it to a huge audience.

The plan is to decommission the current feature request/bug report form along with the Feature Request user to user forum by the end of April.

Around the same time, we're going planning to add a "Feedback" tab to our Facebook product pages.

We'll keep evaluating the benefit and use of the site to see how else we might leverage it.
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edward.caruso

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is there a way to separate discussions on feature requests from questions like where are my marching ants, etc?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sure. Go to the topics page:

http://feedback.photoshop.com/photosh...

And use the list in the lefthand column to filter the views.
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Rory Hill

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I think this is a wonderful idea, and very well implemented. Kudos to Jeffrey and the rest of the photoshop family team.
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edward.caruso

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can we separate photoshop from lightroom/camera raw topics? i see alot of post about LR & CR when trying to filter just for PS. that would make this more useful
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yes. Click on the products in the lower right column, or click on the > after "Community" in the breadcrumb row at the top of the screen and select Products.
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edward.caruso

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yes i did but i still see some LR/CR topics. Also I find this site cluttered compared to the regular forums. Hopefully you guys can streamline it a bit to make it easier for us to see more topics. Definitely like to see more topics on a page than there is currently.
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Rob Cole

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How will FR's / bug reports for the Lightroom SDK fit into this new scheme?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Rob, you can post your SDK requests here as well. The Lightroom team will see them, as will other users who can rate/rank the requests and/or provide workarounds/solutions.
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Rob Cole

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Will do. However, it might be worth considering a separate product sub-category for Lightroom SDK feedback. No?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'll ask the Lightroom team and see what they prefer.
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Victoria Bampton - Lightroom Queen, Champion

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I've found the topics RSS feed which gives the first post of each new topics - is there a feed for all posts, or I do I need to check the website to see which topics have replies?
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TK

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Hi Victoria, can't help with your question but good to see you join!
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Victoria Bampton - Lightroom Queen, Champion

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Thanks TK, I've been watching activity since release but haven't had much time to explore properly until now. I seem to have gained a badge and mod facilities unexpectedly, but very pleased to be able to help out around here. It's great to have an official location where features can be openly and easily discussed and voted on.
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Sean Phillips

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Is it possible for the site to remember login information longer so I don't have to login so often? I have to login at least once a day. Not so bad on my laptop, but desperately annoying on my mobile devices. I don't see the need to login more than once a week...
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TK

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I agree. Checking the "Remember me" box doesn't seem to have a long-lasting effect.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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There are multiple ways to log on. Question: are you guys logging in with your Adobe ID, GetSatisfaction User, Facebook, Google or Twitter?
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Sean Phillips

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When I logon using Facebook or Google, I always get taken to the Photoshop.com logon screen anyway. So my answer is both, and that it doesn't matter...
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Sean Phillips

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And it seems just perfect to point out that as I tried to add the comment above I had to login. Again.
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TK

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I log in using the prompt that appears when one isn't logged in yet but wants to post a comment, for instance. I understand it is a GetSatisfaction login, using my Adobe ID. I don't have a big problem because I'm not asked to log in again and again during a session, but I wouldn't mind getting a ticket for a week or so.
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edward.caruso

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I log in with my Adobe ID. I'm using Chrome on a mac and I do have to log in alot - I think everytime unless i leave a tab open for it. i think it has to do with the pop-up window that you log into?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks Ed. FWIW - I've been logging in with my GetSatisfaction user and that seems to keep me logged in. It will be interesting to see other are logging in. We'll look definitely look into it.
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Louis Sherwin

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First of I very glad that you have initiated this new service. It has great potential to improve communication. I know that I always really appreciated when someone from Adobe would participate in the forums. It felt like you actually were listening.

One question, however, where do I provide feedback on the feedback site?

-louie
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Louis, you can add ideas using this site. Just use Photoshop.com as the product you're providing feedback for.
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edward.caruso

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i would really like better filtering- i just want to see Photoshop topics. no matter what i do i still see some LR & CRW topics after clicking on the PS icon. Obviously the traditional forum was better segregated but I'm sure this one will improve as it grows. But i think giving the user a clear way to quickly get to the product they want is important. And i think we need to see more topics on a page - the font is too large, the forums arent pretty but do give alot of information.
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Rob Cole

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Perhaps a better scheme than a no-vote/pro-vote would be a priority ranking.

I'm often in a quandry - do I vote for something that I think is a good idea, but isn't one of my top priorities? - Some have said "absolutely not" - since it dilutes the priorities. Others have said "yes, of course" - a good idea is a good idea...

If one was able to vote:
0 - this would be a step backwards... - I wouldn't want this, period.
1 - If everything else were already done, then this good too...
2 - good idea but not high priority
3 - good idea but not top priority
4 - top priority.

Would it be better?
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TK

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I think your list is too fine-grained;
-1 (step backwards),
1 (good idea),
2 (great idea)
would be sufficient, AFAIC.

Perhaps voters that choose "-1" (and perhaps "2") should be required to leave a comment to justify their choice. Staff could then include or exclude such votes from the (internal) tally depending on the merit of the comment.

I'd be against allowing "-1" without a required comment because there is a chance that people will unduly dismiss ideas just because they want to help other ideas by voting down ideas that don't seem to have any value for them.
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Rob Cole

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I'm going the other direction: rank this idea on a scale of 0-10,
where 0 means "bad idea", and 10 means "one of the best ideas".

Some people will no doubt fret over whether to give it a 6 or 7, but then it won't really make much difference in the overall scheme of things...

This way, I'd vote on everything.

PS - Lightroom itself is being ranked on a scale of 0-10, why not the ideas that go into it ;-}
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Rob Cole

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I'd really like to see the change to rank a feature (0 - 10 for example), rather than just yes/no.

Most ideas have some merit, and I'd like to weigh in about it. My top features may not get enough weight to be implemented, but I'd still like to have a say in the other features on the table.

As it stands, I don't vote for a lot of things I'd really like to see implemented, *if* my top priority items aren't. Many others doing same - its not good.

Rob
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paulwasserman

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Can you encourage the developement teams to post significant changes to existing functionality here for comment when possible? This would help avoid issues like the removal and subsequent replacement of filtering capabilities in Lightroom.

Paul Wasserman
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Paul, I'll see what we can do there. It's a balancing act. We can't talk about a lot of specifics about what we have planned prior to official announcement. We try to be as open as possible. For example, we've announced that DNG converter 6.4 will be the last to support PPC: http://feedback.photoshop.com/photosh...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Two announcement and a few reminders:

Announcements

1.We've removed the form on Adobe.com for submitting Feature Requests and Bug Reports and are now directing users to this site.
2. We've disabled the user to user forums for feature requests for digital imaging products and are now directing users to this site.

Reminders

1. Please do search prior to posting a new topic to see if someones already submitted a similar topic.
2. Be sure to include what product you are referring to in your topic title and/or description. (see this topic for tips: How do I write a feature request?
3. Take a moment now to review the Community Guidelines and Company & Customer Pact if you haven't already. We want to keep this site positive and constructive at all times.

Thanks!
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Rob Cole

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How to get off this merry-go-round? (i.e. cancel all email notifications at once)