Photoshop: Welcome screen freezes and won't go away

  • 8
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Much like, many, many other Photoshop CC users, if I load Photoshop directly (as opposed to double-clicking a PSD file), the stupid welcome screen (well, a blank, white window) appears and will not go away. I have read that if you wait around 20 minutes, stuff will appear, including a 'don't show this stupid screen and crash my computer ever again' option box.

I'm a fully paid up CC subscriber and I'm running 2014.2.1 release. PLEASE fix this, surely it's a 5 minute job to make that stupid window go away and never come back! Come on, this hang is the first thing a Photoshop user experiences when they load it up. It does not inspire much confidence in what's supposed to be a pro-level piece of software.

I've been using Photoshop professionally since VERSION 1 and do not need to be told, by a crashy welcome screen, how to use it.

I do know that over the past few versions, it's become progressively less stable - and more bloated with silly features. PLEASE fix this!
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P

  • 12 Posts
  • 1 Reply Like
  • frustrated, annoyed, disappointed

Posted 4 years ago

  • 8
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Couple of things. We've seen issues with anti-virus. If you temporarily disable your anti-virus, does PS launch and the Welcome screen populate correctly?

The other thing we've seen cause this are file names/paths in the File>Recent> menu cause problems. If you clear this menu item, does it load properly? (restoring prefs on launch would clear out the 'recents' menu item. http://blogs.adobe.com/crawlspace/201...
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14485 Posts
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Official Response
See this document with for how to troubleshoot Welcome Screen in Photoshop:

http://helpx.adobe.com/photoshop/kb/t...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14485 Posts
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Official Response
We're working on fixing the rest of the issues recently found with unmounted drives and recent files list.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14485 Posts
  • 1873 Reply Likes
Official Response
Should be fixed in the 2014.2.2 update. Choose Help>Updates... to install.