ELEMENTS 12: Watched Folders cannot be started

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  • Problem
  • Updated 4 years ago
  • (Edited)
I have recently installed Version 12 of Photoshop Elements on Windows XP Pro (service pack 3).

If I try to specify "Watched Folders" PE tells me to start the Adobe Active File Monitor in Admin Tools - Services.

If I try to manually start this service it reports that:

"Could not start the Adobe Active File Monitor V12 service on local computer Error 1067. The process terminated unexpectedly"

If I look at the Event Viewer in XP there are numerous errors reporting that this service has attempted to start automatically with the following error:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 30/11/2013
Time: 17:53:01
User: N/A
Computer: NICOLA
Description:
Faulting application PhotoshopElementsFileAgent.exe, version 12.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x73657275.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events....
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 50 68 6f ure Pho
0018: 74 6f 73 68 6f 70 45 6c toshopEl
0020: 65 6d 65 6e 74 73 46 69 ementsFi
0028: 6c 65 41 67 65 6e 74 2e leAgent.
0030: 65 78 65 20 31 32 2e 30 exe 12.0
0038: 2e 30 2e 30 20 69 6e 20 .0.0 in
0040: 75 6e 6b 6e 6f 77 6e 20 unknown
0048: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0050: 61 74 20 6f 66 66 73 65 at offse
0058: 74 20 37 33 36 35 37 32 t 736572
0060: 37 35 75

My original installation co-existed with Version 3 so I uninstalled this old version then uninstaled and reinstalled version 12. This made no difference to the problem.

Any ideas on this problem?

Also I have had to disable AutoAnalyzer in order to ensure that edited pictures are saved in the stack/catalogue
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MIKE JENKINS

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Posted 5 years ago

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Andromeda14, Employee

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Please see if steps mentioned on the blog: http://psekb.blogspot.in/2013/03/watc...
Please revert if your issue is not resolved.

~Surendra
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MIKE JENKINS

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I have followed the steps in the blog without success. I simply cannot start the active file monitor but I have checked that all my folders have full permissions in case this was the problem.