Photoshop Elements: How do I use the email sharing service?

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  • Question
  • Updated 7 years ago
  • (Edited)
Unable to use photoshop mail in sharing..Won't go to screen that allows changes to borders, etc. & won't access Adobe Email Service
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MARCEL L'HEUREUX

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Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried restoring Elements preferences?

What OS are you using?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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MARCEL L'HEUREUX

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Have reset Elements preferences 3 times.
Have also removed program from computer and reloaded twice.( long process).
nothing has helped.

If we can resolve this problem I would also like to use my own Email program, Thunderbird.
Using Adobe mail ( on another computer) means a delivery time of 1/2 an hour to 12 hours, or more.

Any suggestions would be appreciated

P.s. using windows XP
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DaveB

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This is an ongoing problem reported on this community forum. I have Elements 8 bought in 2010 which is supposed to be compatible with Windows 7 yet Windows 7 uses Windows Live Mail as the default and Elements 8 only offers Adobe email or Windows Mail which is out of date. Why don't the preference options include 'Your webmail choice - Yahoomail, Googlemail, Livemail etc. Elements 8 seems to be lagging the development of webmail.
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DaveB

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There is one suggestion from Adobe Team here, using Windows Live Mail.

http://feedback.photoshop.com/photosh...
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DaveB

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Eureka!

I've managed to solve this problem.
1. Followed the advice in Adobe link http://kb2.adobe.com/cps/848/cpsid_84...
2.Set preferences in Adobe Photoshop Elements 8 Mail to Windows Mail.
3. In Windows live mail I created an association with my yahoo webmail account, this is an option, when you open the live mail programme.
4. I did not put my email provider password in Windows live mail for it to receive mail, since I did not want email to download from my default yahool account. However, this still enables it to send mail out from adobe photoshop elements share function.
5. When you use the Elements 8 share to attach photo files, they are automatically loaded into windows live mail and sent and received! However, as noted above live mail is not used for receiving mail, unless you want to use it as the default programme. So if you have a webmail such as Yahoo mail or Google mail or Windows Live Mail. The above solution worked for me.