Want to transfer my Photoshop.com photos--but cannot!

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  • Problem
  • Updated 6 years ago
  • (Edited)
I am trying to get on my account but it asks for a username on the next page--then when I click "send" nothing happens. Anyone else having this problem? I can log in OK--but after that I can't get to my account as a result of the next page!
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Stephanie Rigney

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  • frustrated

Posted 6 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you logging into Photoshop.com or adoberevel.com? Or from an app on your iPhone or iPad?
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Stephanie Rigney

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logging on to Photoshop.com--with my MacBook Pro--OR IPad, same issue.
Thanks
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Charlie D, Official Rep

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Can you see if you can login to this:
https://www.adobe.com/account/sign-in...

Then go to Photoshop.com to see if you can access the page. If you cant, then I would suggest setting logging out of the Adobe ID, then click on
the Trouble signing in? link below to send your self a password reset to see if that works.

Please let me know if you are still having problems

Thank you,
Charlie