Photoshop: Wacom wheel doesn't react when wanting to increase and decease brush size

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  • Updated 4 years ago
  • (Edited)
I installed the latest Photoshop version CC and changed the tips of both my pens and since doing one or the other the wheel on my Wacom has stopped increasing and decreasing the size of my brush - in fact it doesn't react at all.
Maybe it doesn't have anything to do with either changes - the funny thing is that it went completely back to its default state without doing anything.
Would be grateful for a quick solution
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Andrea Hänsch

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  • confused

Posted 4 years ago

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Chris Cox

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What OS version?
Have you updated the Wacom driver?
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Andrea Hänsch

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It's OS X and a Wacom Intuos4
I've just updated it somehow - however I've never updated it before and I'm not sure whether anything has changed.
It also keeps going back to the default settings :( every time I go to Photoshop I have to go to "system" and change it to Photoshop
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Chris Cox

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Again, which OS version?

And have you also installed all the Photoshop updates?

Having to reset the wacom settings each time sounds like your wacom preferences might be corrupt.
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Andrea Hänsch

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10.9.2

I'm not sure where to look for further Photoshop updates.

With "corrupt" what do you mean exactly?
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Chris Cox

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Do you have Photoshop 14.2.1 (check Help->System Info).
The CreativeCloud app/utility is supposed to notify you of updates, but it doesn't always work.

The wacom settings might have a problem due to disk corruption, or a bad setting, and need to be reset.

MacOS 10.9 does have a lot of problems, and wacom has issued some updates to work around some of those problems.

Have you contacted Wacom about this odd behavior in their driver software?
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Andrea Hänsch

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I have 14.0
Have you any idea how to reset the wacom?
I have also written to Wacom, however they're not as fast as you :D
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Andrea Hänsch

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I've just tried to work with it again and it's not responding to the new version of Photoshop - it keeps jumping back to the original default settings
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Chris Cox

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Well, that problem has to be something with Wacom's driver. Wacom should be able to help you sort it out pretty quickly.
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rupert

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Here is a solution that worked for me. I had set up different keyboard shortcuts for changing the brush size. Go to the ExpressKeys setup (make sure you switch to the panel for the photoshop settings and adjust the keystroke sent by the tablet to match your settings).

After that it worked flawless for me. I'm on the latest Mac OS using the latest Photoshop CC