Wacom Cintiq 24HD + Photoshop CS6 64bit (Win7 64bit): brush pressure sensitivity sometimes fails

  • 1
  • Problem
  • Updated 5 years ago
In Photoshop CS6 (64bit), when using the brush tool (with a brush with pressure sensitivity activated), I quite often get a line drawn at the max width selected, as if there was no pressure sensitivity.
Everything goes back to normal after I start drawing another line, and happens again after a few lines. It's quite random.

I don't have this problem in any other software (Illustrator CS64, Painter XII, Sketchbook Pro, ...).

I have already checked and I've found some other users on other forums with the same problem.
One example, with a picture of the problem:
http://feedback.photoshop.com/photosh...
Another one, exact same problem:
http://community.wacom.com/forums/ill...

Some of those users seem to have solved their problem by installing an old driver (6.1.5r3), but they had that problem with Intuos TABLETS in the first place, not a Cintiq 24HD... I have tried that, but unfortunately the driver is not compatible with the Cintiq 24HD.

To test this out: I've been able to reproduce the problem 90% of the times I've tried.
if I keep the pen at 1 inch from the display so that it's still recognized by the screen but it's not drawing, then wiggle it a bit, and then I slowly move to the screen and tap it (as if I was starting a line with very low pressure), the problem appears and it makes a large dot, as if there was no pressure sensitivity.
As I said the test doesn't work every time, but almost.

This is an image of what happens when I try and make dots in Photoshop.
These are done trying to push the pen with the same (low) pressure. The big ones are from when the issue appears:
http://i47.tinypic.com/vinqrl.jpg
(don't mind the line at the top)

I have tried the pressure test in the Wacom utility software and it seems to work fine, it never jump to full even when I try the method I've just described.
In the diagnostic page of the Wacom utility software the pressure is always correct, even when in Photoshop there's the brush sensitivity issue.
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Emiliano Ferazzini

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  • frustrated

Posted 6 years ago

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Emiliano Ferazzini

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I have researched some more and I've found other Cintiq 24HD users with this same problem, still ONLY on Photoshop...
Photo of Emiliano Ferazzini

Emiliano Ferazzini

  • 17 Posts
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wacom tech support told me they are working on it to solve the problem in the next driver update... let's hope it's true
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Charles Boston

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Clicking the 'Remove' button in the Wacom Tablet Preferences File Utility and then reentering my preferences one by one did the trick! The other stuff did not work(drivers, windows settings etc). This seems to be the solution for now(only time will tell..even though I just drew hundreds of lines without having the problem to test this)

This solution works, at least for me