Lightroom: Laggy sliders on Windows with Wacom tablets

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  • Updated 2 months ago
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[Update: Many people report laggy sliders with Wacom tablets on Windows unless they disable the Windows Ink option, in which case they lose pressure sensitivity with the pen. -- John Ellis]

it ́s next to unusable.. i have installed the latest wacom drivers (WacomTablet_6.3.15-1.exe). there is, i would say, a 1-2 second lag from when i press down until the slider moves. win10 64 bit, i7 2600k, 24gb ram, 980 gtx, catalog and caches on intel 750 SSD. gpu is disabled, add photo dialog is disabled.and of course....latest gpu drivers are installed.i tried the older driver version "WacomTablet_6.3.13w3.exe" too.same behavior.... corel painter, photoshop and other apps work just fine.this is the worst lightroom version EVER...!!! :(
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Tanja Schulte

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  • pi$$ed

Posted 3 years ago

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Simon Chen, Principal Computer Scientist

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There is no change in 6.2.1 (compared to 6.2) that could affect the Wacom pen interaction. Is there something changed in your machine configuration?

We heard other reports of Lr 6.2/LR CC 2015.2 works well with Mac OS X 10.11, and Wacom driver 6.3.14-1.

See https://console.getsatisfaction.com/p....

You might want to try that particular version of Wacom driver
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Victoria Bampton - Lightroom Queen, Champion

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Hi Simon. This is a Windows user, not Mac. Did anything change between 6.1.1 and now for Wacom on Windows? I know you fixed some Mac bugs.
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Tanja Schulte

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i did not use the wacom with 6.2... so my experience is from 6.1.1 to 6.2.1

someone told me to check if "use windows ink" is unchecked in the wacom settings.

when i installed the new driver this was on by default.

it made no difference earlier if i had that checked or not... but now it seems to have an influence.

the performance is still not perfect but the lag is much smaller after i unchecked "use windows ink".
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Karl Inge Punsvik

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A problem I have similar to this is when cropping images: cropping lags and takes 1-5 seconds to finish. Trying to find out why, have even bought a new Wacom Infos Medium Pro (HTP651), but the problem persists. The news update for Wacom is also tried.
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Scott Lowe

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Hey Tanja!

Thanks for posting this. I was banging my head on this one too although I knew it wasn't the new version of LIghtroom that was causing it since I had not upgraded it. Mine issue was the "windows ink" option check too. I have now solved my issue.

Thanks!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I talked with my contact at Wacom, here's what he suggested:

Right now I am not seeing any noticeable lag on my system :
Core i7
Win 10
Wacom driver 6.3-13

Try this:

1. Back up your existing settings using the file utility (Applications – Wacom Tablet – Wacom Tablet Utility) (save the backup as a zip in case I need to get it to an engineer either at Adobe or Wacom)
2. Using the same utility remove the existing driver completely.
3. Download and install the latest driver that posted last Friday ( 6.3.14-1 Win/6.3.14-2 Mac)
4. Report back if the problem persists
5. Reapply the backed up settings and see if the problem comes back. This will tell us if the issue is the settings that is causing the problem.
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Mario Mesi

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Hello Jeffrey!

One year has passed, but the problem still exists.

My system:

Core i5 4440 3,1 GHz
Windows 10 x64
16 GB RAM
Wacom driver 6.3.20-7

There is still lag when dragging slider and especially annoying when trying to use spot removal tool.

The only solution at the moment is to disable Windows Ink in Wacom settings. But this disable also pen pressure function.

What could be the solution?
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Martin Coward

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I have the older Graphire4 tablet, works fine in all my software including LR5.7, but is hopeless in LR6.2.1. I have contacted Wacom and tried different drivers - none improved performance. Why does this seem to be always LR6 specific? I have seen many posts from Adobe suggesting it is drivers but cannot make any work with LR6. Get anew tablet! Why should I, it works just fine with other software on Windows 8.1, i5, NvidaTi650.
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Yog Amreet

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I have the same issue with sliders in Lightroom since Lightroom 5. (Don't remember about Lightroom 4 but more likely it was not such a problem there). All sliders in Photoshop and ACR work perfectly well with my Wacom Intuos. Problem appears in Lightroom only.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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On my Mac, I'm only seeing a serious lag when moving the Temperature slider - but it is one the most processor intensive function in Develop.

Are all sliders slow? Or just specific ones such as Temperature?

Is the lag happening on all files or specific files? (Small files, big files, JPEG vs raw, files with no adjustments at all or files with lots of local adjustments)

If you go to Preferences>Performance, and uncheck "Use Graphics Processor" and restart Lightroom, are the sliders still slow? (Conversely, is "Use Graphics Processor" unchecked by chance when you're seeing slowdowns?)

Does screen resolution make a difference in performance? (what are the pixel dimensions of your monitor? If you make the Lightroom app window 1/4 the size of the entire screen, do the sliders work smoother?)
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Martin Coward

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Hi All, I have now experimented along Jeffrey's lines of thinking. I tired with and without GPU acceleration, on hi res NEF raw, DNG's from NEF, JPEG's from these files, also lower res JPEG files from my compact camera, and some TIFF files from my scanner, sad to say the performance was the exactly the same on the sliders using the pen. My wireless Logitech mouse works fine.

I also noticed a slight lag in using the corner handles on the crop tool and the healing brush. I find that tapping and holding on the slider rails gets the machines attention but I have to drag the pen about one third the way across the rail before the pointer snaps into position, then it follows the pen. This is true for all the sliders in the Develop Module. I know my tablet is old but it worked fine in LR5.7. Reducing the LR window had no effect on my monitor (Dell 27" 2560 x 1440).
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Vladimir Minenko

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I also have the same issue with the slider lag when using Wacom pen. In the same form, on almost the same PC (Win10) as Tanja reported. The pen with Wacom works well everywhere else (Windows apps, CS6, CS5, etc), but Lightroom 6. The trick with disabling "Windows Ink" did not work well, since when disabled, the mouse pointer is not shown when using the pen. Generally, even if sliders work, LR 6.2.1 gets slower and slower in the course of use, whereas it i not visible on the system load. I have to restart it all 30 or 40 min. Terrible! LR 6.2 was the worst update ever!
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Michael Holmes

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I have the same issue with slow sliders but its fast and smooth to paint masks ect? I'm using a New Wacom Intous Pro on a 2012 Retina MacBook pro i7-2.7Ghz with 16GB ram OS X 10.10.5 and I'm using Lightroom 6.1.1 due to massive issues with the latest Lightroom.
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Martin Hopf

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Same with me. i7, Windows10, current LR 2015.3. Up to 2015.1 everything was fine, ever since one of the following updates am suffering a terrible lag when trying grabbing development sliders. With the mouse it's fine, also my Intuos 4 works perfect with every other application.

It is specifically the response of the sliders when being touched by the pen. It is not LR being sluggish to respond to slider movements, this is quite fine (means normal). When I touch the slider, I immediately see the small spreading circles around the pen tip (so the tap somehow gets trough), but I cannot drag the slider, it will just refuse to move. The only thing that works is tapping on the wanted position of the slider (not grabbing it by the knob). When doing so, the slider knob jumps with a delay of 1 to 2 seconds to the tapped position. When tapping and dragging to a desired position, the slider will not move, even when I wait for several seconds to wait for a move.

Te problem definitely started to show up when I updated to some of these dysfunctional recent updates (can't exactly remember which) and persists now even with LR cc 2105.3. I tried all kinds of wacom drivers, no relief. I cannot get back to the perfectly working response I had since LR4.

I am stuck completely, cannot move forward neither back. Any assistance would be highly appreciated.
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Martin Rosindale

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I have same problem on my iMac, running El Capitan and LR 6.3. I updated Wacom drivers but the problem remains. I still have LR 5.7 on my machine and it works fine so I would conclude that this is a bug in LR not a Wacom bug. It is most noticeable when trying to crop & rotate (say, to fix a horizon).

Raised the issue with Adobe, they said it's a permissions problem with my internal HD. I find that response bizarre in the extreme and would surmise that Adobe don't know what the problem is! I repaired permissions to be on the safe side - no joy.

Does anyone out there (especially at Adobe) have a clue how to fix this?
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Ramo

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Anyone still having this issue in 6.2: updating LR from 6.2. doesn't seem to do the trick (from what others say). The way I fixed mine: I went through a lot of hoops to downgrade back 6.1 (because that was the last version that worked) and remove any trace of 6.2 from my comp. I then allowed the Adobe Cloud app to update my LR only when 6.3 was available. That seems to have fixed the issue. I.e. 6.3 works seamlessly on both my computers, both with an Intuous 4 and a Bamboo.

Hope this helps.
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Ramo

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And a message to Adobe:
you, guys, really really really messed up with v. 6.2 and you already know that. Kindly stop making people go through the pain of installing and reinstalling Wacom drivers and saving files to be sent to an Adobe engineer (we are your clients, not your beta testers - please, please remember that!). Please just accept that you shot yourself in the foot (and sent a large amount of pro photogs over to Capture One) and keep the clients that are still hanging around by coming up with a "fix app" that will do the clean uninstall of 6.2 and reinstall of 6.3 directly, something I had to do by hand and wasted a few good hours on it. The upgrade to 6.3 only fixes the Wacom issues if 6.2 is completely gone from the system.

Cheers!
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Martin Coward

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My path to 6.3 was through each upgrade from the original LR6 on disc, how do I re-install directly to 6.3 and safe guard all my catalogues?

Adobe - you need to publish something my pen is gathering dust.
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Victoria Bampton - Lightroom Queen, Champion

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Uninstall, reinstall from the disc, then let it update straight to 6.3.
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Martin Rosindale

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In response to Ramo-glad your solution worked for you but I never had 6.2 on my system because I never installed it so there cannot be any 'leftovers'. I went straight from 6.1 to 6.3 yet my Wacom pen tablet still does not work properly! I also uninstalled then re-installed LR6 then upgraded straight to 6.3 - still no joy.

Anyone else got any bright ideas because Adobe clearly haven't!
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Ivan Luk

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The only way to get rid of the lag for me is to disable Use Windows Ink in the Wacom control panel. But doing this disables pressure sensitivity.

Has this bug even been acknowledged by Adobe?
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Martin Coward

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Sadly my Bamboo driver does not have a "Windows Ink" option. I have had various versions on advice from Wacom and the current version works best - but not with LR 6.3.
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Hans de Ru

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The same lag happens in my case (Windows 10, Wacom Graphire-4 XL). In Photoshop no problem, but in Lightroom CC there is a lag that makes the tablet unusable in editing images in Development. Installed new drivers, tried all kinds of preferences in the tabletdriver and the Windows pentablet driver, nothing helps. The same happened a few years ago with other applications but that disappeared. There must be a fundamental error in the wacom driver architecture i.m.o. I would like to buy a new Wacom pad but won't do it untill this has been resolved for good.
(Edited)
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James Combridge

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yesss. Thankyou. Unchecking windows ink solved this problem for me too.  
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Chris

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I can't believe this problem is still here at 2015.8.  PS used to have it, but is fine now.  AMD A8-3500M, Windows 10, Intuos Pro small.

It's intensely aggravating, to say the least.

I should also add that it's not just sliders, but ALL user input from the pen that requires any threshold of movement.  Like Starting grad, radilal filters- tilting them, and even including the scrollbar sliders in the filmstrip and panels.  It even affect plugins, as well - like JF Metadata Presets plugin, for instance.

As others have said, this is not an issue of adjustment responsiveness in the preview.  It is strictly a UI issue of slider movement threshold with the pen.  Mouse is fine.

I've tried all found suggestions to fix it.  But in the end I have to choose between either having pen pressure sensitivity or responsive slider movement via the Wacom 'Windows Ink" setting.
(Edited)
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Hans de Ru

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I "solved" the problem by buying a new pen tablet from Wacom, the Intuos. Now it works...
Thanks for your answer.
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Hans de Ru

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Since a few months I am working with Lightroom Classic CC in combination with a Wacom Intuos size medium (model PTH 651) and Wiindows 10 version 1703. The Wacom driver is version 6.3.24-5. The lag doesn't manifest itself there any more. Thank you all for your comments.
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Chris

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HOLY HELL, BATMAN!!!

FINALLY!  After all these years, it now seems to be fixed here!!!  WOW!  Just.. WOW!

Crossing everything that can be crossed, hope against all hope - that it stays that way.

Win10-1703 AMD A8-3500M, Wacom driver 6.3.25-5
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motti baron

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So, was it the updated Wacom driver that did it? I can't seem to solve the problem.
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Chris

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Unfortunately I can't exactly remember what it was anymore.  I don't think it was a driver update though - I think it was a LR Classic update that fixed it.
(Edited)
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motti baron

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I have the latest LR Classic but it still does not work. Although Wacom does not do well with driver updates it very well could be a Wacom driver update. Thank you, I will keep looking for a solution.
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Herman van Beek

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This reply was created from a merged topic originally titled Lightroom: Pen pressure not working with Wacom Intuos pro (merging).

I use Windows 8.1 with the Wacom driver version 6.3.13w3.When i use the diagnostic function of the Wacom driver i kan control the pressure between 0...100%.Also in in Photoshop 2015.01.1 the pen pressure function for the brushes works fine. So i'm sure the hardware is working properly.But when i try the pressure function with the adjustmentbrush in Lightroom (also version 2015.1.1) i can see no difference between pushing the pen hard or soft.I have not yet made application specific settings in the Wacom-driver. I only made some small changes for the "All Other" applications.It looks to me that the problem is in Lightroom. Maybe i've a wrong setting in Lightroom but i could't find any tablet or pen specific setting in Lightroom.I just found out that the problem is related to the 'Use windows-inkt' option in the Wacon driver.If i switch the option to on, it looks like the pen-pressure function is working but then there is a lag of some mm in operating the sliders in the control-panels.If i switch the 'Use windows-inkt' off, then the pen-pressure funtion isn't working at all but operating the sliders works very precise.So i don't know what to do to make it work nice.

Note: This conversation was created from a reply on: Lightroom CC: Pen pressure not working with Wacom Intuos pro.